Tata Consultancy Services announced that Eastern Communications implemented TCS HOBS, TCS’ next-generation platform for subscription based digital businesses.
Eastern Communications chose TCS as strategic partner to replace its B2B segment offerings. TCS HOBS was selected to help enable Eastern Communications to modernize legacy systems, expand service offerings, enhance customer experience and create new revenue streams.
According to Emmanuel D. Caido, head of IT, Eastern Communications: “A new paradigm of innovation, agility and customer-centricity is reshaping the communication industry, and more than ever, you need to have the best digital technology and expert capabilities enabling your strategy. We selected TCS based on their proven track record in the global telecom industry. TCS has been a great partner in our digital journey, helping Eastern Communications modernize its legacy billing system.”
TCS migrated 27 services and over 4,000 B2B product offerings to TCS’ HOBS, including voice, data and managed service. The programme was completed in 18 months. As a result, Eastern Communications is now able to faster provision and manage the customer-lifecycle across product management, sales, service assurance, revenue management and operation. Customer experience is better personalised, and products and services are launched at a much faster rate than previously. Highlights include an 80% improvement in time required to launch of new business, 70% of payments now done via bulk.
TCS HOBS V6.0 was launched in March 2017 at Mobile World Congress. According to TCS, it addresses the needs of a service provider or any digital enterprise focused on subscription based services, to simplify their processes, enhance customer experience and enable rapid launch of new digital services. Based on an Open Architecture, the platform provides omni-channel engagement, ubiquitous identity, customer insights, collaborative selling, dynamic orchestration and transparent partner management. The cloud based architecture ensures a quicker time-to-market and a pay-as-you-grow business model with the highest level of security and privacy.
