GlobalData, a research and analysis firm, released its 2025 Competitive Landscape Assessment report on Managed Infrastructure Services for Telcos. The report named Huawei as a Leader for its product solutions and global service capabilities.
Managed Infrastructure Services for Telcos Competitive Landscape Assessment
The report assesses the competitiveness of Managed Infrastructure Services vendors in 6 aspects: expertise, scale and reach, service agility, commercial models, network design and optimization, and network transformation. Huawei achieved an overall score of Leader, reflecting Huawei’s long-term efforts and outstanding contributions in providing leading solutions, ultimate network performance, and digital intelligence transformation for global carrier customers.
Huawei ICT Service and Software provides end-to-end services for carriers, such as network planning, construction, maintenance, optimization, and operation. Empowered by intelligent technologies such as the telecom foundation model and digital twin:
- The AUTIN intelligent O&M solution supports automatic demarcation and locating of network and service faults and automatic closed-loop management. Intelligent O&M assistants, O&M agents, and network digital twins work together to greatly improve network O&M intelligent capabilities and efficiency, improve service quality and carriers’ revenue, and accelerate service-centric intelligent O&M transformation.
- The SmartCare platform supports network performance improvement, differentiated experience assurance and monetization, and satisfaction management. For example, the network NPS management solution can intelligently analyze root causes of detractor and provide handling suggestions based on different causes, improving customer satisfaction.
- In addition, Huawei provides managed services for data centers and software platforms such as BSS and AICC(AI contact center). The software IT managed service uses the AIOps data intelligent O&M solution based on large and small models to implement intelligent management of faults, effectively improving the fault management quality and efficiency, and improving the MTTR (mean time to restore).
