Optum Global Solutions Philippines, a health services innovation company, clinched the 2020 Outstanding Exporter Award at the 2021 Philippine Economic Zone Authority (PEZA) Excellence Awards and, in another annual event, was also recognized by the Contact Center Association of the Philippines (CCAP) during its yearly Contact Island’s Conference for the company’s exceptional story featuring its VR-enabled Learning Program.
“We are humbled and honored to be recognized for both our efforts in our trade and for our innovative approach to providing the Filipino brand of health care services. These recognitions are a testament to both our operational competence thanks to our colleagues and our commitment to providing the best health care service to our members,” said Ivic Mueco, Managing Director of Optum Philippines.
As a recipient of PEZA’s Outstanding Exporter Award, Optum yielded stellar results in export sales with an average 26.5% in growth from 2018 to 2020. Following the criteria for the award, the company’s notable efforts in maintaining its level of productivity while boosting its export of services helped Optum achieve a double-digit growth rate while maintaining its good standing as a corporate citizen. These results reinforce the country as a top choice for offshore companies who provide Filipinos with more career opportunities and highlight the quality of their professionalism.
At the 2021 Contact Islands Conference hosted by CCAP, Optum’s VR-enabled Learning Program was also selected under the Knowledge-based and Technology-focused people development program category. CCAP’s screening committee found merit in the way Optum’s learning program promotes and elevates the ‘Filipino brand’ of care as it provides immersive experiences for nurses to strengthen their domain knowledge, enhance clinical patient care decisions, and encourage empathy.
By leveraging on technology to upskill its nurses and deliver compassionate care, Optum revolutionizes the way Filipino health workers can further develop and deliver the best possible care while also gaining access to new career opportunities. Doing so also promotes Filipino talent on the global stage thanks to their expertise and skill.
Mueco adds, “As a company with a culture of care and compassion, we strive to make innovations in our services with the care experience of our members in mind. By implementing psychosocial elements in our treatment, we can understand their needs better and have a more holistic approach while we ensure our treatments prioritize their health and improvement.”
In line with said approach, Optum recently launched its “Make A Difference” campaign, which pays tribute to team members who make an impact in the lives of both the clients they serve and the colleagues they work with through the purposeful work they do every day. This campaign solidifies the company’s approach of care and compassion and applies it to its team members.
Operating in the Philippines since 2011, Optum helps people live healthier lives and helps make the health system work better for everyone by making available an extensive suite of enabling and technology services to its clients.
As a captive company, Optum’s sole client is the US-based health care organization UnitedHealth Group, which is currently in the Top 5 of the Fortune 500. It has the second largest business in the Philippines with 19,000 employees to date.