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Delsan: From toner refiller to business process solutions provider

IT distributor Delsan Office Systems Corporation has come a long way since it started as a toner refiller with just three workers 25 years ago. Today, the company has evolved into a managed document and business solutions provider with a manpower base of over 200 employees, 8 international hardware partners, seven global software partners, and more than 2,000 clients nationwide from various industries and locations.

Today, Delsan caters to all industries particularly healthcare, education, manufacturing, hotels, banking and financial services, semiconductors, retail, and food.

In a press briefing, Ody Santos, President and CEO at Delsan, told media that Delsan has been able to successfully transform into a business process solutions company by having the right people in the company, and establishing partnerships with other IT vendors and stakeholders to serve the needs and priorities of their customers.

DELSAN OFFICE SYSTEMS CORP. EXECUTIVES. From left: Dondi Santos, Marketing Manager; Roberto Tagamolia, AVP-Technical Services; Glenn Gucor, VP & COO; Ody Santos, President & CEO; Toynbee Navarro, General Manager-VISMIN; Glenn Icaro, Sales Director

DELSAN OFFICE SYSTEMS CORP. EXECUTIVES. From left: Dondi Santos, Marketing Manager; Roberto Tagamolia, AVP-Technical Services; Glenn Gucor, VP & COO; Ody Santos, President & CEO; Toynbee Navarro, General Manager-VISMIN; Glenn Icaro, Sales Director

Boosting technical support service 

To continue dealing with, and serving customers’ requirements outside Metro Manila, Glenn Gucor, Vice President and COO at Delsan, said they have opened technical support service branches in Regions 1 and 2. Gucor also said that a support service branch will also be opened in Southern Tagalog region by the end of the year. The company also has plans of putting up technical service centers nationwide.

Apart from putting up additional technical service centers, Gucor also said the company has plans to widen its operations by engaging in IT managed service and content management on digital format display, and media printing service.

Among the products Delsan is currently carrying are a document management system and a print monitoring system that Gucor believes will have tremendous take-up in the market. “The print monitoring system is a recent addition to our product lines. To date, it already has five installations,” said Gucor.

Roberto Tagamolia, Assistant Vice President for Technical Services at Delsan, said the company will enhance its services by improving their portal so customers can reach them 24/7, including holidays, through smartphones, tablets, and other mobile devices.

Tagamolia also said the company will provide their technicians with smartphones so they can update their tasks and services faster and accurately.

Marketing plans

On the other hand, the company’s marketing plans is to continue implementing the channels they are currently using and find other marketing channels to reach and serve their customers, according to Dondi Santos, Delsan’s Marketing Manager.

For its Visayas and Mindanao operations, Toynbee Navarro, General Manager-VISMIN at Delsan, said they plan to have an aggressive expansion through the improvement of their offices as well as warehouse facilities designed for efficient service delivery.

Navarro also noted that they will open technical support centers in Ormoc and Leyte to reach and support clients in these areas. The company also expanded its operations in Boracay, Bacolod, and Davao.

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