Smart deploys Amdocs solution enabling personalized and contextualized customer engagement

Posted on Oct 12 2017 - 7:24pm by Upgrade Staff

Amdocs, a provider of software and services to communications and media companies, announced that Smart Communications Inc. (Smart) has deployed an Amdocs solution enabling personalized and contextualized customer engagement.

Smart is one of the largest wireless service providers in the Philippines and has deployed the Amdocs solution to support its entire subscriber base of nearly 60 million prepaid and postpaid subscribers. The solution is powered by the Amdocs aia platform which offers a rich set of telecom-specific, real-time intelligence capabilities. It will enable Smart to create personalized customer journeys that deliver the most relevant products, messages or offers to Smart subscribers, at the most appropriate time and over the most appropriate channel.

“This is a strategic milestone in our digital transformation journey,” said Ernesto R. Alberto, chief revenue officer at Smart. “We wanted to introduce a new way to engage with customers. As opposed to the typical mass-market or segmentation-based marketing campaign, the Amdocs customer engagement solution powered by Amdocs aia allows us to target individual customers with products and services that can offer them the most value when they are most likely to need them.”

The Amdocs solution was deployed to connect to key Smart data sources, including Smart’s enterprise data warehouse and CRM and charging systems, offering a real-time view of the subscriber across all the channels on which they are active. It then leverages real-time data analytics to determine the right time to engage with the customer and what to offer, continuing to optimize the customer journey in real-time. Amdocs is also delivering dedicated consulting services to help Smart formulate marketing strategies based on deep market insights, for better business results. The deployment went into commercial use on schedule and on budget and will be supported in a managed services model.

“Smart has built a reputation for innovation and their deployment of our customer engagement solution powered by Amdocs aia is an additional example of Smart’s determination to take the customer experience to new heights,” said Gary Miles, chief marketing officer at Amdocs. “Smart will now be able to accumulate, manage and transform their data assets into real value for end customers. As a consequence, Smart will be able to sell more effectively and execute the right retention strategies, driving revenue growth and improving customer loyalty and net promoter scores overall. Amdocs’ approach of combining innovative technology with a dedicated marketing consulting service which focuses on the business outcomes is unique and allows us to drive better results for our customers.”

Smart has previously deployed Amdocs Kenan for billing. Amdocs has a focus on Asia Pacific and has been active in the region for over 15 years.

Related Posts

Kaspersky Lab detects Roaming Mantis attacking sma... Kaspersky Lab researchers discovered a new Android malware distributed through a domain name system (DNS) hijacking technique and targeting smartphone...
Vertiv honored with 2016 Frost & Sullivan Lea... Vertiv, formerly Emerson Network Power, was awarded with the 2016 Asia Pacific Modular Data Center Customer Value Leadership Award by Frost & Sull...
Over 77% of companies suffered from some kind of a... According to the Kaspersky Lab IT Security Economics Report, over 77% of companies have suffered from some kind of attack during the last 12 months. A...
Crossing the online privacy border puts Valentine’... When relationships blossom, individual digital lives become blurred and online boundaries compromised, which can endanger our personal privacy. Accord...
DJI announces features and specs for FPV goggles DJI announced the features and specifications for DJI Goggles, a first-person view system that gives drone pilots a bird’s eye view of the world in fu...
Are you on public Wi-Fi? Make sure you do not over... On a free public network or event at home, using public Wi-Fi means potentially sharing credit card numbers, passwords, and other sensitive personal i...
Online banking security incidents come with a $1.8... The crippling financial implications of online banking security incidents have been brought to light by the latest Kaspersky Lab report into cybersecu...
Canon launches latest addition to EOS M mirrorless... Canon launched the latest addition to its EOS M mirrorless interchangeable lens lineup of cameras, the new EOS M5. As a flagship model in the EOS M ra...
Kaspersky Lab appeals US Dep’t of Homeland S... Kaspersky Lab is seeking an appeal in federal court of US Department of Homeland Security’s (DHS) decision on Binding Operational Directive 17-01 bann...
Maynilad Water Services named Phl’s “Digital Trans... IDC concluded its 11-month search for the Philippines’ best digital transformation (DX) initiatives, naming Maynilad Water Services Inc. as the 2017 “...
About the Author

Leave A Response