PureCloud by Genesys races past 1M interactions daily

Posted on Aug 10 2017 - 6:07pm by Upgrade Staff

Genesys announced that it continues to experience customer adoption and platform growth with PureCloud by Genesys, a cloud-based customer engagement and employee collaboration offering.

Analyst firm Frost & Sullivan forecasts that hosted/cloud contact center solutions will increase from 24% of the total seats base in 2015 to 40% by 2020. Genesys is exceeding this pace by adding more than 500 PureCloud customers in the last 12 months alone, nearly half of which are located outside of North America. Moreover, there has been a 300% increase in customer usage in the first half of 2017.

PureCloud is also infusing its partner channel with new revenue opportunities. The solution’s partner base has expanded by 43% so far in 2017, resulting in a 72% increase in customers gained via the channel.

Since last year, PureCloud’s momentum has gained industry recognition. According to principal analyst for Frost & Sullivan Nancy Jamison, “PureCloud by Genesys earned our 2016 Growth Excellence Leadership Award for Cloud Customer Contact Applications because of its industry-leading growth in the cloud contact center applications market, competitive and feature rich capabilities, and excellent customer support.”

Today, the solution handles more than one million interactions per day across phone, email, chat and social channels to support the customer journeys for hundreds of companies across the world, including Al Romansiah, Deakin University, Feros Care, Gestcom, Grupo Monge, MyBudget, Quicken Inc., Rose-Hulman Institute of Technology and Smollan, among many others.

To support this global growth, PureCloud offers user interfaces in 15 languages. Furthermore, over 63 million customer API calls are processed per month on the solution.

READ:  OPINION | Smart city disruptions and predictions

In addition to deploying the solution’s customer engagement functionality, nearly one-third of customers add PureCloud Communicate, which combines traditional IP PBX (private branch exchange) functionality with employee collaboration tools like video conferencing, screen sharing, dynamic team chat, rich employee profiles and document management.

PureCloud also demonstrated momentum in its roll-out of new features and functionality, with nearly 160 major enhancements released in the last year.

Launched globally in 2015, PureCloud is a unified, all-in-one customer engagement and employee collaboration solution.

Related Posts

D-Link’s home networking tips for the fastes... 'Tis the season for family and friends to slow down your home network. In today's connected world, holiday visitors bring a collection of gadgets that...
Tech investment important for biz growth, IT head ... Nathan Bell, global head of products of Telstra Global, said that as companies look at expanding, they can't ignore innovating. "The path to success ...
MMC Mega Gadget Sale slated on Sept. 28-30 Macpower Marketing Corporation (MMC), a local distributor of gadgets accessories, opened to the public its first Mega Gadget Sale, a three-day event f...
Dell unveils quad core Wyse 5060 thin client for k... Dell launched the Wyse 5060, which provides complete virtual workspace compatibility with Citrix, Microsoft and VMware. Designed for knowledge workers...
Cyber criminals continue to use new tactics in car... Cyber criminals continue to use new tactics in carrying out attacks. This is according to the 2017 Symantec’s Internet Security Threat Report (ISTR), ...
AWS, IBM Watson IoT, Cylance, Menlo Security, Stua... SAN JOSE, CALIFORNIA - Key players in the Internet of Things (IoT) and Cloud markets, be they start-ups or established companies, were given recogniti...
‘Open Cloud Project’ launched The CloudEthernet Forum (CEF) and MEF announced the creation of the CEF ‘Open Cloud Project.’ The Open Cloud Project will focus on creating an open te...
PLDT/SMART Enterprise expands portfolio of M2M sol... PLDT /SMART Enterprise expanded its portfolio of machine to machine (M2M) solutions for enterprises, just as more enterprises are embracing M2M techno...
MSI-ECS partners with DJI to launch drones, aerial... Confident about the bright prospect of drones for both personal and commercial applications in the Philippines, IT distributor MSI-ECS Philippines lau...
Nexus, InfoFabrica of Singapore partner to deliver... Nexus Technologies (Nexus), an enterprise solutions provider and information technology (IT) reseller, partnered with InfoFabrica (IFF) of Singapore t...
About the Author

Leave A Response