Maxim Rides & Food Delivery has introduced a new feature that allows driver-partners to add emergency contacts in the app, giving them another way to seek assistance when they need help. Driver-partners can designate trusted contacts who can be notified during an emergency.
Once an emergency contact is added, the designated person can receive an SOS notification when the driver-partner requests help. The alert informs the contact that the driver-partner needs assistance and includes a link to their location, allowing them to quickly see where the driver-partner is.
The feature gives driver-partners a direct way to alert someone they trust while performing orders. By sharing their location with a designated contact, they can help family members or other trusted individuals respond or coordinate assistance during an emergency.
The emergency contact feature is part of Maxim’s existing in-app safety and support system. Driver-partners can also use the SOS function to contact emergency services or send an SOS signal to nearby drivers. Maxim also has an emergency driver support group that monitors SOS signals and responds to reported incidents.
These features are supported by Maxim’s customer support service, which prioritizes security-related requests. The company uses AI-powered functions to classify incoming requests and identify security concerns that require priority handling, helping the support team respond to urgent cases more efficiently.
“Driver-partner safety remains an important part of our efforts to continuously improve the support experience on our platform,” said Andres Morales Jr., President of Maxim Rides & Food Delivery. “With the addition of emergency contacts, driver-partners have another way to quickly notify someone they trust and share their location when they need assistance. Together with our existing SOS and emergency support features, this provides an additional layer of assistance when it matters most.”
