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GrabChat launched as first instant messaging feature in ride-hailing app

Grab has launched GrabChat, its new instant messaging platform within the Grab app, said to “ensure seamless communication” between a passenger and a driver. This feature can be enjoyed by updating the Grab app.

Grab has launched GrabChat, its new instant messaging platform within the Grab app, said to “ensure seamless communication” between a passenger and a driver. This feature can be enjoyed by updating the Grab app.

grabchat

With GrabChat, drivers can send templated messages. With just one tap, they can tell passengers “I’m 2 minutes away!”. It is also easier to gauge the estimated time of pick up, help a driver identify a passenger, and be en route to one’s destination quickly. All conversations are deleted once the journey is completed.

The in-app communication is also free.

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