In line with its digital transformation, Union Bank of the Philippines (UnionBank) enhanced its customer service infrastructure to improve interaction...

Fujitsu Philippines has joined hands with Aspect Software to integrate its Workforce Management solution on the cloud. The partnership with Aspect Software—a provider of integrated consumer engagement, workforce optimization and self-service solutions—will enable companies specifically contact centers to optimize their operations and meet customer demands without setting...

Aspect Software, a provider of fully-integrated consumer engagement, workforce optimization, and back-office solutions is bolstering Aspect Cloud, partnerships...

Companies need to quickly address the customer engagement preferences of the Millennial demographic or risk going out of business. Millennials are born...

With the majority of customer interactions in the contact center now being handled via a plethora of self-service channels, contact centers today need...