As businesses embrace digital transformation, ING Hubs Philippines is taking bold steps to ensure the country’s workforce continues to be globally competitive. This year’s IBPAP (IT and Business Process Association of the Philippines) C-Suite Forum was well-attended, bringing together the country’s top level executives, economists, and industry experts to discuss the future of work and the strategies needed to sustain the country’s competitiveness in the global IT sector.
Recognized for her expertise in developing world-class global capability centers, Hazel Zaide Delos Santos, County Manager of ING Hubs Philippines, led the discussion. Throughout the event, she emphasized the importance of Global Capability Centers (GCCs) in driving innovation, developing future-ready skills, and building resilience in the workforce. “ING Hubs Philippines is committed to advancing the careers of our talented professionals through a comprehensive array of programs and initiatives. Our collaborations with universities and industry leaders enable us to share best practices and foster a culture of continuous improvement. By equipping the modern workforce with the skills and knowledge needed to thrive, we ensure our industry remains agile and resilient in the face of disruptions,” Delos Santos mentioned.
She was joined by Anto Moreno-Valenzuela, Human Resources Head of ING Hubs Philippines, who reinforced the company’s commitment to investing in game-changing talent development programs designed to bridge the gap between today’s workforce and tomorrow’s digital economy.
How ING Hubs Future Proofs its Workforce
At ING Hubs Philippines, investing in people is key to driving innovation. Through strategic development programs, ING ensures its workforce remains future-ready, equipped with in-demand skills, and primed for career growth.
PEGA Residency Program
One of ING Hubs Philippines’ most impactful talent initiatives, the PEGA Residency Program, is redefining how experienced professionals build future-ready careers with skills for the next major program. This twelve-month development track trains employees in low-code development, a rapidly growing skill set that empowers teams to create digital solutions efficiently. Since 2021, it has built a robust PEGA Center of Excellence with over 100 specialists, boasting a 95% retention rate and 27% resident promotions. With five successful batches, the program continues to shape the next wave of tech talent.
Graduate Trainee Program
A program that’s seen expansion following the growth of successful participants, the Graduate Trainee Program (GT Program) saw its first batch in 2020 and has attracted top graduates from a mix of esteemed academic institutions and majors. Talents in this program are put through upskilling sessions to develop their knowledge and then put to practical business-as-usual tasks to exercise and develop their skills.
The program was created to accelerate fresh talents into young professionals who excel and perform in their fields. “For the GT Program, we see that graduates are potentially our next generation of leaders and experts for ING,” Moreno-Valenzuela shared.
Process Expert Build Program
In line with ING Hubs Philippines’ focus on growing the difference, the six-month Process Expert Build program aims to improve and enhance the way employees do work with faster, better, and more efficient processes to drive operational excellence. Here, one’s problem-solving skills, drive for innovation, ability to improve processes, as well as ownership in project management are sharpened. With nine batches successfully trained since 2018, the program fosters continuous growth and adaptability in an evolving workplace.
Leadership Build Program
Unlocking potential remains a key priority for ING Hubs Philippines, ensuring that employees not just develop their functional expertise but also accelerate their leadership capabilities. As such, leadership programs are curated by the capability hub to support key fresh talent and leaders to develop strong thought leadership, innovative and agile leadership and collaborative skills. Designed for both emerging and seasoned employees, this program fosters collaboration and communication among effective teams, as well as managing complex situations towards different goals – skills that are necessary in navigating the corporate world.
“We have several global leadership programs that don’t necessarily target first-time leaders, but also more seasoned leaders. Several leaders from ING Hubs Philippines have gone through the same set of programs, and these have allowed us to move towards a future-proof organization,” Moreno-Valenzuela shared as a testament to the program.
ING Hubs Philippines: Leading the Future of Work
As industries become increasingly digital, ING Hubs Philippines remains at the forefront of workforce innovation. By investing in cutting-edge development programs and fostering a culture of continuous learning, the company has not only secured the future of its employees but also reinforced the Philippines’ position as a global leader in the IT-BPM sector.
As a testament to its strong commitment to talent empowerment and career progression, ING Hubs Philippines ended 2024 with a record-low 8.8% attrition rate vs industry benchmark of 30%, proving that the best way to future-proof the workforce is to invest in people, embrace innovation, and create opportunities that drive long-term success.
