Genpact announced the launch of its new operations delivery center in Bohol, Philippines, marking a significant investment in the province’s growing economy. This expansion is expected to create hundreds of jobs for Boholanos, offering them the opportunity to work for a global company and gain invaluable experience in high-demand, tech-driven industries.
The Bohol center has already hired several dozen professionals, with an impressive 85% being local talent. Looking ahead, Genpact has ambitious plans to further expand its workforce throughout 2025, reinforcing its commitment to the region. Initially, the center will provide customer service support for an e-commerce client, with plans to expand into additional business lines, including collections, insurance claims processing, and sales. This diversification will open up multiple career paths for Boholanos, fostering professional growth within the company.
“Bohol’s skilled talent and dynamic culture make it an exciting new location for Genpact,” said Sunil Kumar, Chief Operating Officer, Genpact Philippines. “Our investment here reflects our commitment to innovation, local talent development, and strengthening the Philippines’ role in the global digital economy. Together with our employees, clients, and partners, we’re building a foundation for lasting success.”
As part of its commitment to workforce development, Genpact is investing substantially in training its Bohol workforce. This will equip them with deep industry knowledge, expertise in data and AI, and best-in-class customer service skills, helping them thrive in the rapidly evolving digital economy.
“Genpact’s investment in Bohol is a testament to the province’s growing role as a hub for talent and innovation,” said Hon. Erico Aristotle Aumentado, Governor, Bohol, Philippines. “This expansion will create meaningful opportunities for our local workforce, drive economic growth, and strengthen Bohol’s position in the global business landscape.
This expansion in Bohol underscores Genpact’s broader strategy to broaden its footprint in the Philippines, create valuable employment opportunities, and contribute meaningfully to the nation’s economic and social progress. The company’s presence in Bohol is poised to become a key driver of local economic growth and a source of pride for the community.”
