PLDT Enterprise continues its commitment to making it easier for businesses to access and adopt digital solutions through the launch of its Online Service Application platform. The new platform serves as an online gateway enabling both new and existing PLDT Enterprise customers to easily order products digitally. Through a simple three-step application process—browsing the product catalog, selecting “Order Now” on the desired product, and completing a short order form—customers can enjoy a user-friendly platform experience without any upfront payment.
Enabling Digital Transformation through Digital Touchpoints
As businesses move toward digital transformation, PLDT Enterprise has designed the Online Service Application to ensure seamless access to its solutions. By integrating automation and reducing manual processes, the platform not only enhances customer experience but also reduces carbon footprint, aligning with parent company PLDT’s commitment to sustainable practices.
“We are increasingly digitalizing our channels and continuously innovating our processes to better serve businesses and further enhance customer experience,” said Chet Alviz, Vice President and Head of Enterprise and International Marketing at PLDT Enterprise. “Now, if businesses need solutions such as connectivity, they can conveniently access these anytime, anywhere through this new platform,” Alviz added.
Key Features of the Online Service Application:
- Focused Experience: A dedicated landing page designed for seamless navigation and engagement.
- User-Friendly Product Catalog: Browse, explore, and choose from a wide range of Fiber and Mobility products.
- Seamless Digital Order Forms: Simplifying account applications with easy-to-use, fully digital forms.
- Prompt Notifications: Automated email notifications will be sent to customers to keep them updated on the status of their orders at every stage of their application.
Empowering MSMEs to Thrive in the Digital Economy
The Online Service Application is part of PLDT Enterprise’s commitment to support businesses of all sizes in their digital transformation journeys. Whether through solutions like MSME FiberBiz or Smart Postpaid Enterprise SIM-Only Plans, the platform offers a one-stop digital shop where businesses can access services tailored to their specific needs.
“Small and medium enterprises are the backbone of our economy, and with this platform, we’re empowering them to access the tools and technologies they need to thrive in a digital-first world,” said Jay Lagdameo, Vice President and Head of Enterprise Revenue Group at PLDT Enterprise. “Innovations like this make our products more accessible, enabling even the smallest of enterprises to stay agile and fully equipped with digital solutions that support their growth and resilience.”
Leveraging PLDT’s most extensive fiber network footprint across the country and commitment to help narrow the digital divide, PLDT Enterprise targets to reach more Filipino businesses to enable their access to digital solutions and assist them in acquiring skills and strategies to thrive in the digital economy.
Aside from offering innovative solutions, PLDT Enterprise also collaborates with various trade entities, such as the Department of Trade and Industry and United States Agency for International Development to foster digital upskilling, market linkages, and networking opportunities among MSMEs and local startup businesses. In addition, the brand forges collaborations with its enterprise customers to promote proper disposal and recycling of consumer electronic waste.
These initiatives serve as avenues for PLDT Enterprise to champion the adoption of sustainable business practices and encourage more Filipino-owned enterprises to integrate more circular and sustainable solutions into their operations.
