Rizal Commercial Banking Corp. (RCBC) is expanding its mobile-based operations in preparation for the forthcoming ASEAN economic integration, and to do so, the bank has renewed stronger ties with PLDT, through its wireless enterprise arm Smart Enterprise.
The partnership between RCBC and SMART Enterprise has been a vital move for the banking institution’s step towards mobility for its workforce. Through Smart Enterprise’s mobile ICT expertise, RCBC’s networking services and IT requirements have been heavily supported, particularly in range and reach of their clientele’s needs.
“We have a good partnership going with PLDT and Smart Enterprise, and we have leveraged on their capabilities to support our own banking services,” said RCBC Senior Executive Vice President Dennis Bancod.
L-R : RCBC’s Cecille Maravilla, RCBC Chief Technology Officer and concurrent Shared Technology Services Head Jennie Lansang, RCBC Senior EVP Dennis Bancod, PLDT VP and Corporate Relationship Management Head Jojo Gendrano, SMART Enteprise Marketing Head Chet Alviz, PLDT ALPHA Enterprise Relationship Manager Bel Aragon, and SMART Senior Segment Marketing Specialist Leslie Samonte
With the banking industry particularly stringent on policies concerning network access and security, RCBC has recently dealt with this constraint through the implementation of its Mobile Device Management (MDM) on the back of Smart’s wireless mass-texting service Netcast.
“MDM allows us to offer high-level service without compromising our high level of security and we depend on Smart to help us with this,” said Bancod.
“We’ve enjoyed a wealth of servicing options with Smart from cellular to connectivity in terms of range and flexibility with them. Our customers like our mobility and their expectations have changed – they want greater control over their personal accounts and they like having their banks come to them rather than the other way around, and with our new mobile capabilities allow us to do exactly that, for both our internal and external usage.”
Through this strategic partnership, Bancod expresses optimism in light of the ASEAN economic integration for RCBC to be a top player in the regional market, leveraging on their leadership on their technological advantages to provide services focusing on SMEs, consumer banking, and micro-banking.
