PLDT and its wireless unit Smart Communications Inc. (Smart) reassumes building up service to their customers, as the government eases restrictions in the National Capital Region, and in the provinces of Bulacan, Rizal, Laguna, and Cavite.
Under the modified enhanced community quarantine (MECQ) guidelines, telco stores may resume full-scale operations. Customers can visit over two dozen PLDT and Smart stores in the affected areas. Standalone stores are open to serve from 8:30AM to 3PM, Mondays to Fridays, while mall-based stores are open daily from 10AM to 5PM. More retail stores in NCR-plus are expected to reopen within the week.
PLDT and Smart assure their customers that all the employees and staff in the stores are regularly tested for COVID-19. Store frontliners are also equipped with face masks, face shields, and sanitizing agents to prevent the spread of the virus. Each store undergoes routine sanitation after every transaction between customers. A weekly deep cleaning schedule of stores is also in place.
All stores are also equipped with safety shields, QR codes, and no-touch services to help protect employees and visitors.
Customers are still highly encouraged to book virtual appointments for their online or in-store transactions. Appointments can be booked online through the following links:
- PLDT Virtual Appointment Scheduler: bit.ly/pldtssc
- Smart Virtual Appointment Scheduler: bit.ly/smartssc
They can also inquire via the official social media channels of PLDT and Smart.
“We have scaled up our online platforms to ensure that we are always accessible to our customers, ready to provide their needed assistance as they stay in the safety of their homes,” said Alfredo S. Panlilio, Smart Communications President and CEO and PLDT Chief Revenue Officer. “In the event that our customers decide to visit our stores, we have protocols in place that guarantee their safety, as well as that of our employees,” he added.
Thousands of customer inquiries and transactions were addressed via virtual appointments during the enhanced community quarantine (ECQ). On the other hand, face to face customer transactions were completed at the Smart and PLDT sales booths situated in high traffic mall areas during the two-week ECQ.
PLDT and Smart customer service officers are ready and on standby to assist more customers as COVID-19 cases continue to rise. Customers can also expect speedier services for PLDT Home applications, and faster credit approvals for Smart postpaid plans.
Smart customers can also download and use the GigaLife app to manage their postpaid subscription and register to prepaid promotions. PLDT and Smart customers can also pay their bills via PayMaya, Lazada, and Shopee, or through online banking. They can also enroll their bills in the auto-debit service of their credit cards for a hassle-free transaction.
