Globe Telecom has blamed its system for a shocking Php3,272,638.38 bill charged to Elmer de Guzman, a postpaid subscriber of the company.
In a status posted on his Facebook account, De Guzman claimed he was charged with more than Php3 million by the telecommunications company after a trip to Dubai in the United Arab Emirates.
“We acknowledge that Mr. De Guzman did enroll in the Bridge DataRoam Unlimited promo last November 10, 2013,” said Globe in a statement issued to the press. “By enrolling in the promo, the subscriber would not have to pay the regular rate of P2.51 per 10 kilobyte of data. Based on our record, the subscriber data usage was at 11,139,210KB which would amount to more than P3million inclusive of surcharges and VAT.”
After initial investigations, Globe found that its system did not apply the correct zero rate for promos on the data usage which inadvertently caused the bill shock. “While this is an isolated case, we are taking a proactive step to investigate if there are similar instances in areas other than the UAE where the BDU Roaming promo is being offered.”
The company says it has reversed the charges to reflect the correct amount in the subscriber’s billing statement. “We assure our subscribers that queries on their billing statements are welcome and clarifications will continue to be given priority by our customer service personnel.”
