Less than a year since its acquisition of a competitor, Alorica, provider of customer experience solutions to the US market, announced that it is targeting to hire 10,000 Filipinos.
The announcement of these new, incremental positions came during the company’s inauguration of its newest site in Makati City, dubbed The Alorica Center. The company now has more than 35,000 team members.
“After acquiring a competitor and integrating them into their business, most companies don’t experience immediate growth,” said Bong Borja, Asia region president for Alorica. “That’s not our case. Alorica has been earning more business from our clients, and adding new clients. To meet the increased demand for our customer engagement experts, we need to expand rapidly here in the Philippines.”
He also explained Alorica’s philosophy on fostering careers, as evidenced by the fact that seventy percent of the company’s supervisors, managers, directors and vice presidents began their careers with Alorica in customer engagement roles like the ones announced.
Headquartered in Irvine, California, Alorica is expanding its global workforce, which is located in 150 locations on five continents in 16 countries.
The 12-story Alorica Center in Makati City has modernized staff workspaces, applicant and employee lounges, collaboration areas, training rooms, interview and conference rooms, and recreational spaces such as a fitness gym, a cafeteria, full-service clinic, huddle areas, sleeping quarters and parking. Glass walls and perimeter open spaces bring ample natural light, afford city views, and encourage socialization. The Alorica Center is a 58,000-square-foot property leased in collaboration with prime real estate property developer Majalco Inc. and real estate brokerage firm Leechiu Property Consultants, Inc.
Alorica now operates 12 customer engagement centers in the Philippines capital Metro Manila and five sites in the equally progressive cities of Clark, Lipa, Cebu, Laoag and Davao.
