Rimini Street, Inc., the Software Support and Agentic AI ERP Company, and the leading third-party support provider for Oracle, SAP and VMware software, announced wins in three categories of the 20th annual Stevie Awards for Sales & Customer Service. Considered a top industry honor for customer service, contact center, business development and sales professionals, winners were selected based on the average scores of 150 industry experts worldwide across eight specialized judging committees. Rimini Street distinguished itself among more than 2,100 nominations.
“These Stevie Awards affirm what our clients experience every day: AI delivers the greatest value when it elevates human expertise, not replaces it,” said Craig Mackereth, EVP, global support delivery at Rimini Street. “By combining our patented, proprietary AI capabilities with senior-level engineers and a relentless client-first culture, we remain at the forefront of delivering extraordinary service outcomes that help our clients move faster, reduce risk and fund innovation – without disrupting mission-critical systems.”
Gold Stevie Winner for Best Use of AI in Customer Service: AI-Enhanced Human Service Engineered for Mission-Critical Environments
Rimini Street earned the Gold Stevie for its in-house AI-powered client support platform designed to strengthen direct, expert-to-client engagement from the first touchpoint and deliver consistent, scalable service across complex enterprise environments. Purpose-built for enterprise support, Rimini Street’s three proprietary AI applications: Case Assignment Advisor, C-Signal and Case Assistant, deliver measurable improvements in case handling speed, quality and outcomes.
One Stevie Awards judge commented, “This is a highly compelling example of AI augmenting human-led enterprise customer service at scale, with strong quantified outcomes and clear differentiation from self-service-centric industry approaches. The measurable improvements in resolution time, escalation reduction, response times, and satisfaction scores demonstrate mature, production-scale AI impact.”
With the recent launch of Rimini Agentic UX Solutions, powered by ServiceNow®, Rimini Street further extends its AI capabilities to help organizations achieve faster outcomes with greater savings, speed and agility. Clients realize AI-driven productivity gains in weeks to months, not years, while preserving stability and cost control.
Silver Stevie Winner for Front-Line Customer Service Team of the Year (Technology Industry): People-First Approach to IT Support, Rooted in Industry-Leading Innovation
Rimini Street’s Global Service Delivery organization – comprising more than 1,100 professionals, including dedicated senior-level Rimini Support engineers with over 20 years of experience – earned the Silver Stevie for its ability to deliver highly personalized, responsive and dependable enterprise software support to clients worldwide.
One Stevie Awards judge noted, “Excellent job by Rimini Street in delivering personalized, rapid and AI-empowered enterprise software support, enabling clients to extend software value while achieving $10B in cumulative savings.”
Rimini Street backs its service excellence with a guaranteed 10-minute SLA for priority cases, delivered on average in under 90 seconds, and a guaranteed four-hour resolution time for priority tickets. The service delivery team consistently maintains a 4.9 out of 5.0 client satisfaction score across tens of thousands of cases closed each year – demonstrating disciplined execution and deep expertise in supporting mission-critical systems for global enterprises.
Bronze Stevie Winner for Best Customer Satisfaction Strategy: Where Customer Needs Drive Every IT Support Solution
Rimini Street earned the Bronze Stevie for a customer satisfaction strategy rooted in long-term partnership, executive sponsorship and deep alignment with each client’s business and technology roadmap.
By integrating directly into clients’ strategic planning processes, Rimini Street aligns IT support and innovation with business priorities and transformation goals – helping organizations maintain control of their IT investments while confidently navigating the complexities of licensing, security, roadmapping and AI decisions.
