To strengthen customer support and ensure uninterrupted communication across Zamboanga even during emergency power shutdowns, PLDT Enterprise, the corporate business arm of the country’s leading integrated telecommunications company PLDT Inc., has reinforced its partnership with the Zamboanga del Norte Electric Cooperative (ZANECO). Through iGate and the Smart Messaging Suite, this collaboration enhances ZANECO’s digital connectivity and communication capabilities to deliver more reliable service to its customers.
Empowering Reliable and Connected Utility Operations
With PLDT Enterprise’s iGate solution, ZANECO now enjoys consistent and reliable internet connectivity, powering its online platforms that cater to customer concerns and service updates.
Meanwhile, the Smart Messaging Suite, an application-to-person platform, enhances ZANECO’s ability to send real-time notifications and advisories directly to its consumers, ensuring that communities across Zamboanga del Norte receive timely updates on power-related issues and announcements. The cooperative also operates a digital broadcasting platform that leverages PLDT’s network to reach more customers faster, especially during unplanned power interruptions and critical announcements.
“With the help of PLDT Enterprise, ZANECO can now stay consistently online and communicate efficiently with our members and consumers. This partnership allows us to better manage inquiries and deliver information faster, especially during power interruptions,” said Atty. Jordanne Chan-Antonio, General Manager of ZANECO.
Supporting the Power Sector’s Digital Transformation
Through its long-standing relationship with PLDT Enterprise, ZANECO continues to embrace digital transformation to serve its member-consumers better. The telco group has been the trusted partner of ZANECO since the early 2000s, supporting the cooperative’s efforts to improve operational efficiency and service reliability in the province.
“PLDT Enterprise is proud to continue supporting ZANECO in its mission to provide dependable service to Zamboanga del Norte. By delivering reliable connectivity and innovative communication tools, we help enable smarter, more responsive utility operations that directly benefit communities,” said Roberto Suzon, Business Head of CRB North Mindanao, PLDT Enterprise.
“ZANECO has always been a valued partner. Their commitment to service aligns with PLDT Enterprise’s purpose of empowering industries through technology,” Suzon concluded.
