According to the latest “Telecom Billing Market Radar – 2025” released by Omdia, a globally authoritative consulting firm, Huawei Convergent Billing System (CBS) has entered the “Leader” quadrant for the first time, driven by its outstanding capabilities in AI-powered intelligent operations, all-scenario convergence, ultra-high carrier-grade reliability, and open ecosystem enablement.
The report comprehensively evaluates global billing solution providers across 11 core dimensions, including product functionality, AI capabilities, system reliability, delivery capabilities, and commercial implementation. It aims to provide operators with an objective basis for selecting partners.
Huawei CBS has entered the Leader Quadrant with a leading overall score, marking global authoritative recognition of Huawei’s technical strength and market leadership in the carrier Billing domain. Huawei CBS has demonstrated leadership capabilities across the following key dimensions:
Intelligent Core: AI-Driven Business Growth Engine, Enabling Intelligent Operations
Leveraging a comprehensive AI-Native strategy, Huawei CBS deeply integrates AI into the entire billing and business operations process. By introducing the Offering Design Agent, the time to market for packages was reduced from the industry average of 3-4 months to just 5 days, significantly accelerating operators’ business innovation and revenue realization. Throughout the billing process, Huawei CBS enables Intelligent Bill Run Management, Intelligent Invoice Agent, Intelligent Dispute Resolution, and Intelligent Dunning and Payment. This creates a Zero-Confusion billing experience for end-users, solidifying the foundation for sustainable business growth driven by superior customer experience.
Full Convergence Architecture: One Platform for All Business Scenarios
To address operators’ challenges of difficulty in multi-system coordination and fragmented service operations, Huawei CBS achieves end-to-end convergence across four layers: Network, Customer, Service, and Architecture. It provides seamless support for all mobile networks from 2G to 5G-Advanced and fixed-line services, unifying B2C, B2B, and B2B2X business models. Meanwhile, it realizes deep convergence of IoH (Internet of Humans) and IoT (Internet of Things) services, along with architectural unification of billing, accounting, and settlement systems. This fully converged platform enables operators to effectively reduce TCO while providing end users with a one-stop, transparent converged service experience, effectively resolving the industry challenge of siloed systems in traditional billing solutions.
Cloud-Native Foundation: High Reliability and Agile Iteration
With Huawei CBS Cloud-Native N-Live technology, the system enables zero-downtime upgrades and delivers 99.9999% ultra-high reliability. Leveraging CI/CD automated pipelines, version updates and deployments are reduced to 7 days, significantly faster than the 4-6 weeks required by traditional solutions. Through AIOps, Huawei CBS enables minute-level fault demarcation, localization, and automatic recovery, providing a solid guarantee for business continuity.
Open Ecosystem & Global Practices: Proven Solution Validated by Tier-1 Operators
Huawei CBS, built on the TM Forum Open Digital Architecture (ODA) standards, provides standardized Open APIs to enable seamless integration with surrounding systems, helping operators rapidly build differentiated service capabilities. Its technical maturity and open capabilities have been fully validated through large-scale global commercial deployment.
The report points out that with the deep integration of AI and the telecom industry, billing systems are evolving from supporting “infrastructure” to core platforms driving business differentiation and growth. In this transformation process, Huawei CBS will continue to deepen AI technology innovation, empower operators to achieve intelligent operations and accelerate the fundamental shift of billing systems from “functional platforms” to “growth engines.”
