Manulife has been ranked first in the life insurance sector for artificial intelligence (AI) maturity in the inaugural Evident AI Index for Insurance, ranking in the top five across the insurance industry overall, and is one of only three companies to rank in the top 10 in every category measured.
“We are incredibly proud to be recognized by Evident for our AI leadership. We were an early adopter of AI and have spent years embedding it across our business to deliver meaningful impact,” said Phil Witherington, President and CEO, Manulife. “At a time when our industry is experiencing a true inflection point for AI adoption, today’s recognition provides confidence that Manulife is on track to derive tangible growth, increased productivity, and financial performance gains through principled and disciplined deployment of AI across our business.”
The Evident AI Index for Insurance assesses AI maturity across 30 of the most prominent insurance companies in North America and Europe, measuring progress across four key categories: Talent, Innovation, Leadership, and Transparency.
Developed by AI benchmarking platform Evident, this first-of-its-kind index covers leading life, property and casualty, composite, and reinsurance groups, offering the most comprehensive benchmark of AI maturity in the insurance sector across North America and Europe.
“Being named the top life insurer for AI maturity is a reflection of how deeply we have embedded AI across our business,” said Jodie Wallis, Manulife’s Global Chief AI Officer. “We’ve integrated AI into the heart of our operations across the globe, and are delivering meaningful impact through responsible, practical AI deployments that drive results our customers and colleagues can feel. We are proud to have that commitment recognized by Evident.”
Manulife performed particularly well in the Leadership and Transparency categories, reflecting strong support and enthusiasm from the executive leadership team and strategic investments in AI solutions across businesses and geographies, guided by the company’s Responsible AI Principles.
“Our Index highlights the insurers that are genuinely scaling AI capability and setting the bar for the wider industry, and as the leading life insurer Manulife is doing just that,” says Alexandra Mousavizadeh, Co-CEO and Co-founder of Evident. “Its strong performance, particularly around Leadership and Transparency, is a testament to Manulife’s multi-year investment into AI across the whole company.”
“This recognition reinforces our commitment to deploying AI at scale,” said Karen Leggett, Global Chief Marketing Officer for Manulife. “Manulife’s ranking on the Evident AI Index for Insurance validates that our AI initiatives are transforming the way we operate, developing solutions that create value across many parts of the organization and helping our customers live longer, healthier, wealthier lives.”
Manulife expects its digital investments and capabilities, including AI-enabled enhancements, to generate a threefold return on investment over five years through 2027, with over $600 million of benefits1 realized in 2024 from our digital customer leadership initiatives globally.
