Igloo, a regional insurtech, is reinforcing its commitment to making insurance more accessible with the launch of Igloo Tech Solutions.
Building on its success in embedded insurance, sales intermediaries and consumer spaces, Igloo’s new business line offers insurers and brands a comprehensive suite of digital tools designed to unlock new revenue streams, streamline operations, adopt AI capabilities and enable scalable growth.
Meanwhile, McKinsey’s 2025 Global Insurance Report notes that emerging trends and advances in generative AI are opening new opportunities to modernise and streamline the entire insurance value chain, thereby forcing insurers to rethink how they design, price and deliver products.
Igloo aims to be a trusted partner for insurers and brands in maximizing these growth opportunities through its insurtech solutions. To date, over 75 insurer and business partners from industries as varied as fintech and ecommerce to logistics and telecommunications employ Igloo’s technology in various forms to expand revenue streams, alleviate operational inefficiencies or access new capabilities without building out tech teams or infrastructure.
“Given that APAC insurers allocate only 2-3% of their Gross Written Premiums (GWP) to technology, the industry faces a significant digital gap. Enhancing digitalization capabilities is not optional. It is imperative in today’s landscape. Igloo Tech Solutions is designed to bridge this divide, offering insurers the tools they need to modernize operations, enhance customer experiences, and drive rapid growth,” said Raunak Mehta, Igloo Co-Founder and CEO.
AI capabilities key focus
In the Philippines, while there is significant potential for AI adoption across various industries, challenges remain in fully integrating advanced technologies into operations. According to the Asia-Pacific AI Outlook 2025 report, 40% are struggling with AI integration and scaling, and 37% lack AI strategy. For insurers, these challenges can be addressed through the AI capabilities offered by Igloo Tech Solutions.
Igloo Tech Solutions and its suite of modular offerings—Igloo Agent, Igloo Consumer, and Igloo Partner—powered by the no-code core platform Turbo is designed with flexibility in mind. Each solution is modular and customizable to meet the specific needs of businesses, whether they’re looking to optimize agent networks, create seamless consumer experiences, or integrate advanced claims management.
Igloo is also quickly developing more AI capabilities to power its Tech Solutions. To wit, its AI Claims Agent allows users to be guided seamlessly via chat to file their claims smoothly and upload relevant documents within minutes. Claims are approved or rejected instantly, along with detailed reasons to help users rectify erroneous claim submissions, alleviating claims teams overheads and improving customer satisfaction.
AI Fraud Detection, which further enhances claims processing, assesses claim submission parameters and automatically files fraud cases and notifies claims and fraud teams. Combining OCR tech and LLM capabilities, AI Fraud Detection understands contextual data and semantics, detecting falsified and inconsistent claims and more.
“No one is better placed than Igloo to realise how AI and Agentic AI can change the way insurance is bought, sold and managed,” said Mehta. “Our years of working closely with insurers, intermediaries, distribution partners, operations and claims teams helps us to have a firm grasp on their challenges. We are making great strides in developing AI capabilities at various touchpoints to make our Tech Solutions even more compelling and unrivalled.”
Early successes and adoption across markets
Igloo Tech Solutions is already seeing early traction with eager adopters.
Igloo Agent has been employed by MSIG Vietnam to drive sales and operational efficiencies with its agent network. Igloo Consumer is helping businesses offer insurance directly to customers, with consumer finance platform Kredivo in Indonesia leveraging it to build a fully integrated insurance marketplace within its app, while mobile wallet TrueMoney uses the solution to make insurance more accessible across its extensive digital ecosystem.
Meanwhile, Igloo Partner has helped a Singapore insurer streamline claims management, enhancing claims processing and improving the customer experience. Cambodian insurer BIMA is in the process of implementing Igloo Partner to expand its distribution by allowing it to embed its insurance products in partner retail stores.
