PLDT Global Corporation (PLDT Global), the international arm of PLDT Inc. (PLDT), has partnered with Infobip, a global cloud communications platform, to utilize conversational solutions to boost customer experience on the TinBo (Tindahan ni Bossing) platform.
PLDT Global is the international unit of the Philippines’ leading integrated telco network PLDT, Inc., and its TinBo platform is a one-stop online marketplace that enables Filipinos living overseas to buy load, pay bills, send vouchers, and other digital products for their families in the Philippines.
Present at the ceremonial partnership launch held at the sidelines of the 20th Asian Carriers Conference (ACC) in Mactan, Cebu were PLDT Global President and CEO Albert V. Villa-Real, PLDT Global Chief Operating Officer Edith Gomez-Cudiamat, Infobip Sales Director Cecile Perez Tizon, and Infobip Regional Telecom Growth Lead Johan Jensen.
“We at PLDT Global are continuously evolving to level up our quality of service to global Filipinos, that is why we are delighted to partner with a technology leader who shares the same passion and vision in utilizing artificial intelligence and omnichannel solutions to improve our business operations and customer experience,” said Villa-Real.
Under this partnership, TinBo will be able to engage with customers in their preferred social media channels and purchase products via TinBo’s over-the-top (OTT) digital channel such as WhatsApp and Messenger. It also enables TinBo to cater to customer inquiries or concerns via automated, always-on communication support and live agents, manage, analyze, and create meaningful and personalize customer interactions through a cloud contact center solution, and design an intelligent chatbot that can respond to concerns in real-time and human-like conversations.
“Through this partnership, Infobip will enable PLDT Global to provide an enhanced customer experience using state-of-the-art conversational solutions, delivering always-on communication to overseas Filipino workers through the channels they use daily. We are committed to ensuring that they have easy access to services and support that enhance their quality of life and keep them connected to their loved ones,” said Tizon.
Through TinBo, Filipinos living overseas can acquire a Smart Virtual Number (SVN), enabling them to have secure digital identities for their Philippine transactions. Filipinos can also receive important OTPs from their e-wallets and e-banks in the Philippines via SVN, providing access to relevant financial services to help them manage their funds.
This partnership between PLDT Global and Infobip is aligned with the PLDT Group’s broader goal of elevating the quality of life of Filipinos wherever they may be.
