On the heels of bagging the top award of “Best Retail Bank in the Philippines” in Hanoi, Vietnam earlier this year, UnionBank was once again recognized for its excellence in retail financial services at the recently concluded The Asian Banker: Excellence in Retail Financial Services and Technology Innovation Philippines Awards 2023, held at Fairmont Makati in Makati City, Philippines, that also had UnionBank’s digital banking arm UnionDigital winning the “Best Digital-Only Bank” award.
UnionBank achieved this accolade through a comprehensive survey conducted between January and February 2023, which garnered feedback from over 1000 online consumers in the Philippines regarding their experiences and satisfaction levels with retail financial institutions.
UnionBank emerged as the standout fueled by an impressive BankQuality Consumer Score of 67%, the highest among all commercial banks, clinching the title of Most Recommended Retail Bank in the country.
Consumers lauded the bank’s convenient and easy-to-use online, and mobile banking services, as well as good customer service via their phone banking experience. In terms of products, consumers were highly satisfied with their competitive loan product offerings. Customers also highlighted the minimal fees and extra charges savings they enjoy with the bank.
The Asian Banker Excellence in Retail Financial Services and Technology Innovation Philippines Awards 2023 are among the most rigorous, prestigious, and transparent country-level award programs for consumer financial services and technology in the Philippines. It recognizes financial institutions for their vision, execution, market-leading financial service propositions, outstanding achievements, and best practices.
UnionBank’s consistent recognitions from prestigious local and regional award giving bodies exemplifies its unwavering commitment to innovation and excellence in providing world-class banking solutions to its valued customers. On its journey to become a Great Retail Bank, UnionBank is determined to be an enabler of the Philippines’ bid to be a G20 country by 2050.
