To provide better customer service and help raise the overall quality of customer experience in Metro Manila, PLDT Inc. and Smart Communications, Inc. (Smart) have unveiled a bigger and more exciting experience hub at Robinsons Galleria.
This PLDT and Smart experience hub is strategically located in one of the central business districts in the metro to enable the growing number of customers in the area to conveniently explore and avail of products and services of PLDT and Smart.
Customers can head to the experience hub at Robinsons Galleria to avail of the latest promos of Smart Signature and PLDT Home fiber plans or to switch their mobile numbers to Smart and TNT. The store features self-care kiosks to help customers discover the best mobile and home connectivity plans that are suited for their lifestyle, and entertainment areas to engage the customers. The experience hub is also equipped with anti-microbial technology that could help protect the customers whenever they visit.
“As we continue to assure our customers that they can count on us, we are steadfast in our commitment to look for ways to ensure that they have the best customer experience when they transact with us. The PLDT and Smart experience hub in Robinsons Galleria is just one of our upcoming stores that will showcase the seamless services that we have to offer for our home and mobile customers, powered by the country’s fastest network,” said Alex O. Caeg, SVP and Head of Consumer Sales Group at PLDT and Smart.
To continue boosting the capacity and availability of its network across the country, the PLDT Group has expanded its total fiber footprint to about 1,091,000 kilometers, consisting of over 231,000 kilometers of international fiber and almost 860,000 kilometers of domestic fiber, passing some 16.8 million homes in 67% of the country’s cities and municipalities. This fiber also supports the Smart network, which covers 97% of the country’s population with 3G, LTE, and 5G.
As a result of PLDT’s continued efforts to modernize its network and connect more Filipinos nationwide to fiber, the country’s broadband speeds are now among the fastest in the region. Based on the latest Speedtest Global Index report from internet analysis firm Ookla, the Philippines ranks fifth in terms of median download speeds among Southeast Asian countries.
Underpinning this level of performance is Smart’s wireless network, which was recently recognized by Ookla as the Philippines’ Fastest and Best Mobile Network in its latest report covering Q1-Q2 2022.
