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LG introduces maintenance services for B2B customers

LG Electronics engineers pay regular visits to the customers of LG system air conditioners to check and manage their operating status, improve their lifespan and performance, and increase their energy efficiency. The B2B customer care has incentivized customers to repurchase at a high rate.

LG Electronics held the “2022 LG Air Solution Maintenance Seminar” to introduce its differentiated service competitiveness, maintenance, and repair services.

LG Electronics engineers pay regular visits to the customers of LG system air conditioners to check and manage their operating status, improve their lifespan and performance, and increase their energy efficiency. The B2B customer care has incentivized customers to repurchase at a high rate.

Woojong Jang (Peter Jang), managing director of Hi-M Solutek Philippines Inc. said, “Using our Total Maintenance Service, we can do remote monitoring and controlling of all the LG Air-conditioning products”. “Providing value to customers through TMS has built trust with maintenanxce customers.” he added.

Mr. Woojong Jang, Managing Director, Hi-M Solutek Philippines Inc.

Laurence Buluran, Property Manager of Global One stated, “Originally, we asked for 1 year Preventive Maintenance Contract only. But since we are very satisfied with their service, I did the best that I can to have the service approved from 1 year to 3 years of preventive maintenance.” Randolf P. Alba, Mall Head of Vista Mall Bataan mentioned, “You must all know that the greatest fear of a mall manager is the air-conditioning problem. When I was new to Vistamall Bataan, our chiller problem was very often that it became my headache until I found out about Hi-M Solutek. Ever since we got them as our service provider for our chillers, I am relieved.”

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Mr. Laurence Buluran, Property Manager of Global One

Mr. Randolf P. Alba, Mall Head of Vista Mall Bataan

LG Electronics provides technical support for its maintenance service customers through Customer Information Center  hotline 7902-5544. Its Real-time Care Service enables it to monitor the operating status of equipment remotely and detect faults in real time, even without or before a call from customers. In a move to respond to Voice of the Customer, LG plans to develop an upgradable control system and upgrade maintenance and repair service products.

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