Connect with us

Hi, what are you looking for?

HEADLINES

BPO firms in PH turn to technology for quick, credible hiring decisions

To help BPO firms make data-backed hiring decisions quickly and reliably, Mercer | Mettl, a global leader in talent assessment and remote proctoring solutions, launched SpeechX – a new communication assessment tool powered by artificial intelligence (AI).

Photo by Charanjeet Dhiman from Unsplash.com

Business process outsourcing companies are finding it difficult to fill roles, with high attrition rates of between 30 to 40% this year. To help BPO firms make data-backed hiring decisions quickly and reliably, Mercer | Mettl, a global leader in talent assessment and remote proctoring solutions, launched SpeechX – a new communication assessment tool powered by artificial intelligence (AI).

The introduction of SpeechX in the Philippines plugs a critical gap for evaluators to swiftly assess the quality and clarity of a candidate’s speech to map the entire evaluation journey, using insights from seasoned BPO practitioners, voice and accent trainers and the industry’s subject matter experts. The tool also uses AI-based remote proctoring to calculate an integrity score for each candidate which ensures control against cheating and misconduct during the evaluation process.

The Philippines is one of the biggest BPO markets globally, particularly in the voice business process management (BPM) segment. The country’s IT-BPM and BPO sectors that employ more than 1.35 million employees, are significant contributors to its economy. As many as 50,000 employees were hired last year, proving the industry’s resilience despite cost-cutting measures taken during the pandemic.

With the launch to select Mercer clients last week, Anirban Barman Roy, CRO, Mercer | Mettl, said, “We are excited to announce the launch of SpeechX that combines the best of human and AI assessment abilities. Philippines is one of the largest English-speaking nation in the world with 70% of the population being able to converse in English. In the age of digital economies, this will be a great asset for companies that want to assess the communication skills of all candidates, allowing recruitment managers to speed up the hiring process.”

Advertisement. Scroll to continue reading.

As employers move permanently into a hybrid state of work, SpeechX provides them with both the flexibility and the advantages of remote hiring, enabling quick and credible hiring decisions backed by more than 20 years of communication and language research.

Teng Alday, Mercer’s CEO in the Philippines, said, “By leveraging the power of machine learning and data, SpeechX is an example of how technology can be used to cater to the specific hiring needs of the industry. We are delighted to offer this solution to clients to make their recruiting faster and more effective, and to ensure that they hire the right talent consistently.”

Advertisement
Advertisement
Advertisement

Like Us On Facebook

You May Also Like

HEADLINES

“Data is the new oil. In the wrong hands, they can be used to steal someone’s money or identity. That’s why when we let...

HEADLINES

Unisys, PSA's accredited partner, will provide digital government services and manage the end-to-end process of originating, authenticating, securing, and issuing civil registry documents to...

HEADLINES

Kaspersky Industrial OVAL Data Feed for Windows delivers comprehensive intelligence about vulnerabilities in most popular SCADA and distributed control systems (DCS) based on data...

BUSINESS

SMEs in India, Malaysia, Philippines, and Vietnam were among the most optimistic about their future e-commerce growth in the next three years, a sentiment...

MOBILE PRODUCTS

Gear up for the exclusive vouchers, cashback, freebies, bundles, and other exciting perks when you buy OPPO devices via its official stores on Shopee...

HEADLINES

Since January this year, thousands of batteries have been reported stolen from Smart cell sites, with more than 600 incidents logged nationwide.

HEADLINES

PLDT has been powering up ACC since 2004 which has attracted decision-makers as delegates from over 400 companies from 60+ countries.

HEADLINES

This October, the digital telco is relaunching the once go-to place for skaters and BMX bikers in Circuit Makati with a weekly live art...

Advertisement