In line with their commitment to creating a safe workplace for all, Teleperformance (TP) Philippines, the global leader in outsourced omnichannel customer experience management, has been awarded the ISO 45001: 2018 certification.
ISO 45001 or the Occupational Health and Safety Management System Certification is the world’s first International Standard for occupational health and safety (OHS). It promotes a safe and healthy working environment by providing a framework that allows organizations to identify and reduce their OHS risks, reduce potential for workplace accidents and illnesses and improve legislative compliance.
TP Philippines worked together with Standard Global Services (SGS), testing, inspection and certification company, who helped audit the company. To achieve the certification, TP Philippines underwent intensive training and design, and put in place several health and safety precautions in their business sites such as training of personnel, including doctors, nurses, safety officers, and first aiders; auditing of welfare facilities such as clinic, gym, washing, and sleeping areas; and an emergency management plan development which includes an emergency response team, site emergency response kit and first aid station. Moreover, TP Philippines initiated Policies and Program for the prevention and control of HIV-AIDS, Tuberculosis, and Hepatitis B in the workplace.
SGS Philippines Account Manager Nina Alejandro shared, “We are proud of Teleperformance Philippines management team’s commitment and participation to the organization’s processes which clearly manifested assurance in safety and customer satisfaction. Noteworthy was the optimism and enthusiasm of the team members to work together then with the audit team throughout the entire certification journey.”
TP Philippines Chief Operations Officer Joey Marquez also talked about the significance of the certification. “The health and safety of our people has always been on top of our priorities. Achieving this certification means that we are indeed a great workplace. This does not only help our workforce and our company, but we are also able to contribute to our commitment to the UN Sustainable Development Goals,” said Marquez.
The certification addresses four of the United Nation’s Sustainable Development Goals, namely, good health and wellbeing, decent work and economic growth, industry innovation and infrastructure, and sustainable cities and communities.
TP Philippines has so far successfully implemented 92% of COVID-19 Health and Safety protocols, whose performance was successfully audited by the OSH committee, including strict implementation of physical distancing, monitoring of body temperature upon entry, deployment of disinfection station, strict implementation of wearing of facemask within facilities, and requiring fit-to- work certificate for back to work employees, among others.
“Our commitment to occupational health and safety does not end with this certification. As we continue to navigate the new work environment, we are confident that Teleperformance Philippines is ready and equipped for bringing great interactions to our clients and to their customers, whether onsite or at home,” continued Marquez.
Last year, TP Philippines also launched TPVac, their own nationwide vaccination program, which was able to vaccinate nearly all of its onsite team members in 2021. TP also upholds the strictest safety standards in their business locations to protect their employees working onsite, with their Bacolod site being awarded a Certificate of Safety Seal for its compliance to health and safety protocols against COVID-19.
In 2021, TP Philippines was also certified Great Place to Work® for the fourth consecutive year and recently became part of the Philippines Best Workplaces™ list. These achievements were determined through creating globally exceptional employee experiences, high-trust relationships, and workplaces that are fair and equal for all through initiatives such as TP Women and TP Pride, as well as partnerships with organizations to bring employment to marginalized communities such as persons with disabilities (PWD) and indigenous people.