Connect with us

Hi, what are you looking for?

HEADLINES

Globe announces service response slowdown as Covid cases surge in NCR, encourages use of digital channels

Globe continues to enhance its contactless digital channels to ensure that essential services are up and available amid the surge in Covid cases. Upgrades are done regularly to introduce new features and ensure readiness to support customers. 

As Covid infections keep rising every day, Globe is not spared from the challenges as many of its employees and vendor partners are either getting sick or have to go on leave to take care of sick loved ones.   

“Even as we strive to maintain our service level standards,  the reality is that our employees and partners are also human beings.  They go through the same challenges as members of the community with rising infections. We sincerely ask for the understanding of our customers,” said Beck Eclipse, Globe Chief Customer Experience Officer.  

Globe continues to enhance its contactless digital channels to ensure that essential services are up and available amid the surge in Covid cases. Upgrades are done regularly to introduce new features and ensure readiness to support customers. 

“We are encouraging our customers to utilize our digital channels in the safety of their homes. We continue to innovate on all our channels so we can serve them at this time when they need us most,” added Eclipse. 

Advertisement. Scroll to continue reading.

As part of this effort, Globe is transitioning its old GlobeOne app to the new GlobeOne app to improve customers’ experience and enable them to get the support they need in just a few taps. With the old app, postpaid customers can submit service requests like reconnection and change plan, even as we are preparing to transition it to the new version. In the meantime, prepaid customers can use the new GlobeOne app to buy load or promos, track their data usage, and redeem Globe Rewards. More transactions will be available in the new GlobeOne app in the coming months. The new GlobeOne app may be downloaded via App Store or Google Play: https://glbe.co/NewGlobeONE.

Meanwhile, broadband customers may continue to use the Globe At Home app to book a technician visit, view and pay their bills, upgrade their plan, and buy volume boost. Globe assures customers that technicians are ready to help with broadband connection concerns within 24-48 hours upon request. 

Globe At Home customers are also welcome to our Viber communities where they can get helpful tips, updates on offers and maintenance activities, and more. At present, there are eight viber communities catering to customers from Alabang villages, Ayala Westgrove, Cavite, Cebu, Naga, Legazpi, Davao, and Valenzuela. Learn more by visiting https://www.globe.com.ph/help/broadband/viber-communities.html.

Alternatively, customers may report concerns through Globe’s Digital Assistant at 211 or (02)7-730-1000, or on Facebook Messenger. Concerns raised through these channels will be attended to within 24-48 hours.

Select Globe Stores will be open to handle important transactions like plan application, upgrade, renewal, and reactivation; device pick-up, change ownership, change SIM, device return and replacement, bills payments, GCash cash-ins, and prepaid products. For an updated list of our Stores, visit https://www.globe.com.ph/stay-safe-at-home/stores.html.

Advertisement. Scroll to continue reading.

In addition, Globe EasyHub all-in-one digital kiosks are open to allow customers to shop, pay, explore, and even access information on how to request customer service support in Globe’s mobile platforms.  EasyHub can be found in Ayala Malls Manila Bay, SM Manila, and Robinson’s Place Bacolod City.

Globe’s online shop is also available at https://shop.globe.com.ph for our customers’ needs. They can pay conveniently using GCash, the largest e-wallet service provider in the country. GCash can also be used to shop for essentials, pay utility bills, buy prepaid load, and more.

Globe strongly supports the United Nations Sustainable Development Goals, particularly UN SDG No. 9, highlighting the roles of infrastructure and innovation as crucial drivers of economic growth and development. It is committed to upholding the UN Global Compact principles and contributing to 10 UN SDGs.

For more info, customers may visit www.globe.co/alagang-globe

Advertisement. Scroll to continue reading.
Advertisement
Advertisement
Advertisement

Like Us On Facebook

You May Also Like

HEADLINES

Their results - published in the US journal ‘Cyberpsychology, Behaviour and Social Networking’ - suggest that just one week off social media improved individuals’ overall...

COMPUTERS

Disclosed during the recently held next@acer 2022 global event, the eco-friendly product lineup consists of two laptops, an all-in-one desktop, a projector, monitors and...

HEADLINES

With 84 availability zones in 27 regions, Alibaba Cloud, the digital technology and intelligence backbone of Alibaba Group, provides IT services to millions of customers...

HEADLINES

Roger Salazar, R1’s newly appointed country manager and respected BPO industry veteran with more than 30 years of experience, says, “We believe that the...

HEADLINES

NBA.com/Philippines logged over 2.3 million pageviews in April 2022 alone, while NBA.com reached over 77.9 million pageviews in the same month. Local NBA content...

HEADLINES

With the “Don’t Miss Out” tile, subscribers can expect sensational perks and customized value-packed offers that are refreshed on a weekly basis and made...

HEADLINES

SAS’ cloud momentum is building: Despite the pandemic’s pressure and uncertainty, SAS’ global cloud revenue jumped 19% in 2021. With results like this, SAS...

HEADLINES

Total non-telco revenues from its subsidiaries amounted to ₱791 million for the first three months of 2022, almost three times larger than the same...

Advertisement