Connect with us

Hi, what are you looking for?

HEADLINES

Teleperformance Phl’s leadership and safety programs win in 18th Quill awards

The company received an Award of Excellence in Leadership Communication for its “A Message from Mike” video series, and an Award of Merit in Safety Communication for its “TP is a Safe Place to Work for all” campaign.

Teleperformance Philippines was once again recognized for its leadership and employee programs at the Philippine Quill Awards by the International Association of Business Communicators (IABC) Philippines. 

The company received an Award of Excellence in Leadership Communication for its “A Message from Mike” video series, and an Award of Merit in Safety Communication for its “TP is a Safe Place to Work for all” campaign. 

When Covid-19 first reached the Philippines, the government implemented a strict lockdown to help prevent the spread of the virus. Recognized as an essential service provider, Teleperformance Philippines was tasked to remain operational as the company provided essential support to government services, and industries such as healthcare, telecommunications, banking and finance, logistics, travel and hospitality. 

Within the first year of his tour of duty, Mike Lytle, CEO of Teleperformance USA, Canada, and Philippines, led the organization of 47,000 people through the COVID-19 crisis. Using his personal leadership approach of empathy and mindfulness, the “Message from Mike” video series was an effective tool that offered an accessible and transparent channel of communication to reach TP employees. 

Published in the company’s official Facebook page, the videos featured Lytle giving his personal messages to employees, providing updates, responding to their questions, and reminding them of essential health and safety protocols. 

The video series was also part of a larger communication campaign that empowered Teleperformance employees to be well-informed advocates of responsible behaviors and decisions. At the core of the “TP is a Safe Place to Work for All” campaign was keeping every employee alert and equipped with useful information to help them navigate through a life-changing time. 

Advertisement. Scroll to continue reading.

A variety of communication materials were produced and disseminated and batches of signage were placed in all Teleperformance sites and facilities, including physical distancing markers, indoor traffic directional signage, elevator reminders, shuttle reminders and markers. Health and Wellness engagement activities such as yoga and mindfulness sessions were promoted through both internal and external channels. There were also forums and talks conducted by experts and professionals to help employees understand the virus and how to protect themselves.

“Through this continuing crisis, our commitment was to create a safe place to work for all, not only through strict compliance with our government’s health and safety protocols, but by empowering and enabling our people with essential knowledge and skills so that they can effectively protect themselves and their loved ones from the pandemic,” shared Lytle.

These wins are a testament to Teleperformance Philippines’ commitment to their employees’ health and safety, which was also reflected by the recently awarded extension of their certification as a Great Place to Work®.  

Leading up to the certification, over 34,000 employees of Teleperformance Philippines were asked to anonymously rate the company in several areas and measured how employees perceive the organization based on the quality of workplace experience. Teleperformance Philippines became the first company in any industry in the country to win Great Place to Work certification in 2018 and the only company in the country who has won for three years straight.

Advertisement
Advertisement

Like Us On Facebook

You May Also Like

HEADLINES

The role the power distributor and its fiber internet and data solutions unit, Radius Telecoms, plays is crucial to the success of this setup...

HEADLINES

Afni is expected to open a new site at SM City Fairview next year and is already looking for a new location outside of...

HEADLINES

As the first-of-its-kind for being exclusively for Work-at-home (WAH) staff, the Community Hub is uniquely designed to support critical needs of this type of...

HEADLINES

The recruitment hub had started accommodating applicants on August 3. It will also remain open during the enhanced community quarantine from August 6 to...

HEADLINES

Teleperformance procured vaccines for employees based out of its 22 business sites across the National Capital Region, Antipolo, Cavite, Baguio, Bacolod, Cebu, Cagayan de...

HEADLINES

Aside from its Metro Manila sites, Teleperformance Philippines, the global leader in outsourced omnichannel customer experience management, has sites in Cavite, Antipolo, Baguio, Bacolod,...

HEADLINES

The PHP 300,000 donation aims to support the health frontliners of Davao City as they continue to serve its citizens amidst the ongoing pandemic....

HEADLINES

In finding the right way forward, leaders in various industries carefully consider remote and onsite work to weigh their pros and cons, and ensure...

Advertisement