Philippine Airlines announced that until April 14, 2020, all Philippine Airlines international and domestic flights are suspended temporarily.
“We deliberated very carefully, and finally concluded that PAL could no longer sustain even a limited number of international flights due to the strict travel and entry restrictions imposed by more and more countries; the resulting collapse in demand for travel; and continuing challenges in staffing our Manila airport hub during the ongoing lockdown,” PAL stated.
The company added: “Our firm goal is to resume operations starting April 15, 2020, if allowed by Philippine and international authorities, global public health conditions and the travel environment.”
What are your options for your booking?
Rest assured that your PAL booking is safe.
If your flight was initially scheduled on any date from March 15 to April 30, 2020, or if you were prevented from travel by COVID-19 cancellations, travel bans or quarantine requirements, you can request for the following even after your flight date, or even after the end of the Luzon-Wide enhanced community quarantine period:
 | Rebook* your flight without penalties and without fare difference if you travel in the same cabin. We suggest that you request for rebooking after our target flight resumption date, on April 15, 2020. Travel at any time before November 30, 2020 or your ticket validity, whichever comes first. |
| Convert the unused value of your ticket to a travel voucher valid for one year.*Rebooking and rerouting with blackout travel dates for Canada and United States: (1) Westbound (Canada/United States to Philippines): June 15, 2020 until July 31, 2020; (2) Eastbound (Philippines to Canada/United States): July 15, 2020 until September 15, 2020 Note: The said passengers may also refund their tickets without penalties |
How can you make changes for your booking?
Given the current circumstances, PAL will do our best to keep our customer support network open to serve your needs. Passengers who booked in the PAL Website, Mobile App, Ticket Office, or Reservations Hotline may:
Call our 24/7 Reservations Hotlines at (+632) 8855-8888 (Manila) and
1-800-435-9725 (USA/Canada). – Note: The hotline is experiencing very heavy volumes right now and cannot be fully staffed due to quarantine restrictions; please defer all but the most urgent calls for the time being.Visit our Ticket Office when our operations resume by April 15, 2020 or Log on to https://mypal.vip/url/RequestHub to submit your requests for booking changes online, and we will reply within 5-7 business days.
Passengers of travel agents may request for changes through their issuing travel agent.
“We understand that this pause in operations will be an inconvenience, and we hope for your understanding as we at PAL look to the safety of our colleagues and our families as we all face this global contagion. We thank you, our valued customers, for your support and patience during this most difficult time,” the company stated via email to clients. “The global crisis is monumental in scale, but we are confident that we can all join together and work to overcome the challenges, and that your PAL will soon be back in the air to again connect you to the beautiful islands of the Philippines, and to the world.”
