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Ford Phl expands operations of customer relationship center

Ford Philippines is extending the operating hours of its Customer Relationship Center (CRC) as part of its efforts to enhance the customer experience.

Ford Philippines is extending the operating hours of its Customer Relationship Center (CRC) as part of its efforts to enhance the customer experience.

Starting March 1, 2020, the Ford CRC will be open every Saturday from 8:00am to 5:00pm to assist customers on after-sales and service transactions beyond its usual operating hours during weekdays. 

“We recognize that our customers have varying lifestyles and work schedules so extending the operating hours of the Ford CRC to Saturday is a great initiative to improve the Ford ownership experience,” shares PK Umashankar, managing director, Ford Philippines. “We look forward to serving and assisting our customers on the CRC which is now available to take calls six days a week.”

The Ford CRC can be reached at +63-2-8866-9408 or 1-800-10-736-3673 on Monday to Friday from 8:00am to 6:00pm and Saturday from 8:00am to 5:00pm. Alternatively, customers can send an e-mail to emailus@ford.com for concerns about their Ford vehicles.

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