Connect with us

Hi, what are you looking for?

HEADLINES

ZALORA partners with FarEye to enhance the customer shopping experience

By using the FarEye tool, ZALORA was able to automate logistics processes and refine the delivery operations with complete visibility.

ZALORA partnered with FarEye, a SaaS platform for visibility, to improve its logistics operations and help ZALORA achieve cost-effective deliveries.

By using the FarEye tool, ZALORA was able to automate logistics processes and refine the delivery operations with complete visibility. FarEye ensures that once parcels are scanned, job orders get created automatically and are sent to delivery executives through an easy-to-use mobile application. It is integrated with ZALORA’s in-house warehouse technology infrastructure and digitized delivery processes including generating run-sheets, and allocating tasks for operations team members, ensuring seamless transportation of products from warehouses and distribution centers to end customers.

This enables ZALORA customers to get real-time updates on delivery status along with the details of the courier, allowing personalization of deliveries, leading to an improved overall Delivery Happiness Score and a much reduced Customer Anxiety Index.

Silvia Thom, ZALORA Group’s Chief Technology Officer shared, “FarEye’s platform is flexible, easily configurable, scalable, and future-ready. It’s helping us provide delightful delivery experiences to our customers by making delivery processes transparent and personalized. FarEye improved the number of successful deliveries that we do in a day while reducing overall logistics expenses.”

“Southeast Asia is one of the fastest growing eCommerce markets in the world. As per a recent report, the online retail market in the region is expected to reach $53 billion in 2023. On-time and in good condition deliveries become essential in such a hyper growth market as deliveries are the first brand touchpoint for customers. We see that businesses globally are having a tough time keeping up with the evolving customer expectations. In such a competitive landscape, we are thrilled to partner with Zalora and empower them to achieve exceptional levels of operational efficiencies and provide delightful customer experience,” said Kushal Nahata, CEO & co-founder, FarEye.

FarEye is also enabling Zalora to enhance hub-to-hub logistics operations to ensure ZALORA Marketplace sellers can receive returned products without any hassle. It also helps create a customer-friendly delivery journey, for example to guarantee that in cases of failure during the first delivery attempt, an approval process is immediately set-up before the second delivery attempt is triggered. FarEye created intelligent processes, helping ZALORA improve cash reconciliation, reduce dependency on paperwork and shrink their carbon footprint.

Advertisement. Scroll to continue reading.

Advertisement

Like Us On Facebook

You May Also Like

Biz Solutions

Customer attraction is one of the challenges that banks have always had to deal with, but most banks have never had to engage a...

HEADLINES

While the startup space in the Philippines is still a relatively novel one, it has experienced a more rapid growth and spike in market...

HEADLINES

The new graphics products were designed and optimized to power demanding architectural design workloads, ultra-high resolution media projects, complex design and engineering simulations, and...

HEADLINES

Introducing an integrated methodology M2 calls narrative mining — which helps organizations analyze and understand the stories that people share and the way these...

HEADLINES

Driven by increased demand for cloud services in the region, JCurve Solutions aims to deliver exceptional customer value for local businesses and extend its...

HEADLINES

After a year of uncertainty and slow growth, the data centre sector is showing signs of recovery, if capital expenditure on servers is any...

Biz Solutions

The launch of PowerStore 500 will help reduce barriers to entry for the overall platform — making the product offering even more attractive for...

HEADLINES

Drawing on in-depth interviews with world-renowned futurists, academics, authors and experts, together with multiple proprietary consumer surveys from more than 20 countries, the study...

Advertisement