Teleperformance, which is in omnichannel customer experience management, announced that the company was recognized by the Everest Group in the Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix Assessment 2017. This marks the fifth consecutive year Teleperformance received these honors from this independent consulting and research firm.
Everest Group classifies 35+ CCO service providers on the Everest Group PEAK Matrix into three categories of Leaders, Major Contenders and Aspirants. The matrix is a framework to assess the market success and overall capability of service providers.
On the PEAK Matrix for CCO, Teleperformance achieved the highest possible scores and positioning of all companies evaluated on both market success and CCO delivery capability. Buyers cite some of Teleperformance’s key strengths as being process-driven, consistency and flexibility.
“The CCO landscape varies significantly across geographies and industries and with high market success and robust capabilities across all dimensions, Teleperformance dominates the market across all major geographies and key industries,” said Katrina Menzigian, VP for research, Everest Group. “Teleperformance has a broad market presence that is spread across geographies and major industries, allowing them to serve clients who are looking for strategic vendors to manage their global portfolio.”
