Omni-channel solutions provider NCR Corporation launched a new suite of CxBanking solutions. These technologies consist of the first thin client automated teller machine (ATM), Cx110, which runs on Kalpana software, to create a hardware-software combination that enables self-service banking, as well as a range of ATMs with deposit and recycling facilities – SelfServ 83, SelfServ 23, and SelfServ 27.
“Banks are under enormous pressure to innovate as customers demand amazing experiences when and where they want, and on a platform of their choice to interact with their bank,” said Yiannos Papadopoulos, VP for financial services for Southeast Asia Pacific at NCR. “This has led us to focus on the next generation of online and mobile services to complement traditional person-to-person interactions, creating an ‘always available 24/7 banking environment to ensure that banking customers have the flexibility and control in their hands to manage transactions wherever and however they choose.”
According to Andrew Aceto, director of market intelligence and analyst relations at NCR, the devices take the traditional bank’s self-service facility, like an ATM, and make these do more, including doing transactions just like an ATM can do; and allowing customer to get assistance if needed. These can also be deployed to locations where the bank may not have full branch staff or cannot afford to build a branch.
Meanwhile, the NCR CxBanking application helps banks transform their ATM and branch and allows a bank to transact with customers with support from enterprise software that integrates with existing bank infrastructure.
“Customers want their banking experience to be digital, but also personal and NCR’s innovative CxBanking solutions allow customers to conduct routine tasks and initial research at their own pace, and at any time they wish across the banking channels of their choice,” said Matthew Heap, director for marketing and solutions management in Asia Pacific of NCR Financial Services.
