The Manila Electric Company (Meralco) has equipped its field personnel with the Panasonic Toughpad, a ruggedized tablet computer.
Meralco is the first in the Asia Pacific region to utilize the Panasonic Toughpad as a computing solution to boost service delivery within its franchise area. Meralco currently services 5.2 million residential, commercial, and industrial customers in Luzon.
“We are committed to delivering adequate, reliable and affordable electric service to our customers by constantly studying and pursuing the use of new technological innovations to enhance service and create value for our customers, our community and our country,” said Marthyn Cuan, Meralco’s Vice President and Chief Information Officer. “The Panasonic Toughpad is aligned with our mobility solution for the field personnel. This will enable us to ensure service delivery no matter what the environment conditions are, 24/7, all year round.”
Ensuring network reliability and service quality is critical to Meralco which services the country’s centre of commerce and industry, as well as the hub of government services and infrastructure. To date, 60% of the total manufacturing output is generated within its franchise area.
With its field personnel constantly on the go and covering multitude of electrical circuits across cities, the Panasonic Toughpad offers them the durability needed to withstand harsh weather and extreme conditions; and the mobile 3G connection to access and transmit information — facilitating collaboration among team members regardless of location. This increases the efficiency in remedial response to ensure that any down-time of service is minimized.