{"id":74905,"date":"2026-08-15T07:34:05","date_gmt":"2026-08-14T23:34:05","guid":{"rendered":"http:\/\/www.upgrademag.com\/web\/?p=74905"},"modified":"2026-08-15T14:54:34","modified_gmt":"2026-08-15T06:54:34","slug":"maya-brings-its-ai-first-approach-to-how-it-builds-its-workforce","status":"publish","type":"post","link":"http:\/\/www.upgrademag.com\/web\/2026\/08\/15\/maya-brings-its-ai-first-approach-to-how-it-builds-its-workforce\/","title":{"rendered":"Maya brings its AI-first approach to how it builds its workforce"},"content":{"rendered":"

As AI changes how businesses\u00a0operate, Maya, the country\u2019s\u00a0leading\u00a0digital financial services platform,\u00a0is applying the same AI-first, data-first mindset to how it attracts, hires, welcomes and engages its people.\u00a0<\/strong><\/p>\n

The aim is not to automate the human side of work, but to remove friction, improve decisions and create clearer, more relevant experiences\u2014from a candidate\u2019s first interaction with Maya to everyday life inside the company.<\/p>\n

This approach earned Maya seven recognitions in the 2026 Stevie Awards for Great Employers, covering AI-enhanced recruitment, experience-driven employer branding, onboarding, employee engagement and people leadership.<\/p>\n

The Stevie Awards for Great Employers recognize the world\u2019s best employers and the human resources professionals, teams, achievements, as well as HR-related products, solutions and suppliers that help create and drive great places to work.<\/p>\n

In recruitment, Maya uses AI-assisted search to help\u00a0identify\u00a0candidates based on relevant skills and experience, while AI-assisted outreach supports more personalized conversations. Hiring decisions and accountability remain with recruiters and business leaders.<\/p>\n

Maya has also redesigned how prospective and new employees experience the company. Its employer-branding work gives candidates a clearer view of roles, expectations and opportunities before they apply. Its onboarding program provides structured support from preboarding through integration, while employee engagement initiatives connect teams more closely with customers, recognition, wellbeing and the purpose behind their work.<\/p>\n

\u201cFor us, being AI-first is not about replacing human judgment. It is about using technology to remove friction, make better decisions and help people focus on work that creates value,\u201d said\u00a0Carla G. Lanza, Chief People Officer of Maya. \u201cWe are applying the same attention to simplicity, relevance and experience that shapes our products to how we build our teams and culture.\u201d<\/p>\n

Maya received a Silver Stevie Award for Experience-Driven Employer Branding, as well as Bronze Stevie Awards for Scaling High-Quality Hiring with Embedded AI; Engineering Engagement that Creates a BOLDER Culture; and Designing a Purpose-Driven, End-to-End Onboarding Experience at Scale.<\/p>\n

Lanza also received a Silver Stevie\u00ae Award for Chief Human Resources Officer of the Year. Other individual honorees were Andrea Agatha Pascual, Employee Engagement Manager, who received the Gold Stevie\u00ae Award for Employee Engagement Professional of the Year; and Rose Ann Belangoy, Senior Lead for Payroll, who received the Bronze Stevie Award for Benefits or Payroll Professional of the Year.<\/p>\n

More than 160 professionals worldwide\u00a0participated\u00a0in the judging process to select this year\u2019s honorees. Winners in the Employer of the Year categories were\u00a0determined\u00a0by a unique\u00a0blending\u00a0of the ratings of the professional judges and more than 178,000 public votes.<\/p>\n

Maya has been an early pioneer in applying AI across digital financial services, adopting\u00a0the technology\u00a0with strong governance and human oversight from the outset. Today, AI is embedded across the organization\u2014from customer acquisition, personalization and service to credit, fraud prevention, operations and talent\u2014helping Maya make faster, smarter decisions while keeping accountability, security and responsible use at the core.<\/p>\n","protected":false},"excerpt":{"rendered":"

The aim is not to automate the human side of work, but to remove friction, improve decisions and create clearer, more relevant experiences\u2014from a candidate\u2019s first interaction with Maya to everyday life inside the company.\u00a0<\/p>\n","protected":false},"author":6,"featured_media":74906,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[413,3704,7376],"class_list":["post-74905","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-headlines","tag-banking","tag-financing","tag-maya"],"_links":{"self":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/posts\/74905","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/comments?post=74905"}],"version-history":[{"count":1,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/posts\/74905\/revisions"}],"predecessor-version":[{"id":74907,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/posts\/74905\/revisions\/74907"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/media\/74906"}],"wp:attachment":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/media?parent=74905"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/categories?post=74905"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/tags?post=74905"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}