{"id":73279,"date":"2026-02-25T07:47:34","date_gmt":"2026-02-24T23:47:34","guid":{"rendered":"http:\/\/www.upgrademag.com\/web\/?p=73279"},"modified":"2026-02-19T15:48:56","modified_gmt":"2026-02-19T07:48:56","slug":"globe-highlights-reliability-with-99-network-availability-and-minimal-downtimes","status":"publish","type":"post","link":"http:\/\/www.upgrademag.com\/web\/2026\/02\/25\/globe-highlights-reliability-with-99-network-availability-and-minimal-downtimes\/","title":{"rendered":"Globe highlights reliability with 99% network availability and minimal downtimes"},"content":{"rendered":"

The Global System for Mobile Communications Association\u2019s (GSMA\u2019s) Business Imperative for Digital Inclusion report urges operators to go beyond basic access and focus on the real quality of service users experience. It highlights stability, latency, and task success as critical to meaningful participation in the digital world.<\/strong><\/p>\n

These global benchmarks reflect real-world realities; according to the GSMA, only 57% of mobile internet users in low- and middle-income countries report having a good internet experience. Poor network quality remains one of the top barriers to mobile internet use, especially among rural and low-income communities. Digital inclusion, the report asserts, depends not just on whether people are connected, but on whether they can access services smoothly and consistently.<\/p>\n

The global shift toward reliability, universal access, and inclusion mirrors Globe\u2019s practice and benchmark on the quality of connectivity and experience. The company doesn\u2019t stop at providing peak speeds; it also focuses on what matters daily to its customers: videos that play without buffering, apps that load instantly, calls that stay clear, and transactions that complete on the first try.<\/p>\n

Independent crowdsourced tests show fewer video stalls, especially on platforms like Facebook, compared to competitors. Network availability stays above 99%, keeping people reliably connected, day and night.<\/p>\n

Globe\u2019s average mobile download speed has reached 34.8 Mbps, an 8% improvement year-on-year.\u00a0Broadband<\/a>\u00a0has seen a sharper rise, hitting 120.4 Mbps, a 36% improvement. These are well above the requirements of commonly used platforms like Facebook, YouTube, and Zoom, resulting in a consistent and responsive experience that meets the real-world needs of its customers.<\/p>\n

\u201cWe build for reliability because that\u2019s what people count on every day,\u201d said\u00a0Globe President and CEO Carl Cruz<\/a>. \u201cA steady, dependable connection means uninterrupted learning, working, and living. That\u2019s what we aim to deliver.\u201d<\/p>\n

Reliability is built into every layer of\u00a0Globe\u2019s network<\/a>. Capacity rises in high-traffic zones to handle demand, while traffic engineering keeps videos smooth and voices steady. When disruptions strike, fast restoration playbooks, backup power, and secondary lines keep services running. These measures lead to fewer dropped sessions, faster load times, and a more seamless experience overall.<\/p>\n

Globe<\/a>\u00a0is also evolving how it reports performance to its customers and stakeholders. Instead of relying solely on peak tests, it will expand to outcome-based tracking that mirrors how people actually use the network. Smooth video starts, fast-loading apps, clear calls, and first-try transactions, these are the new benchmarks.<\/p>\n

As of 2025, Globe enjoys a Net Promoter Score (NPS) of 49, well above the telco industry benchmark of 31. NPS measures a customer\u2019s willingness to recommend a company to others, serving as an indicator of overall satisfaction and brand loyalty.<\/p>\n","protected":false},"excerpt":{"rendered":"

Independent crowdsourced tests show fewer video stalls, especially on platforms like Facebook, compared to competitors. Network availability stays above 99%, keeping people reliably connected, day and night.<\/p>\n","protected":false},"author":6,"featured_media":72884,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[368,212,33,7994],"class_list":["post-73279","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-headlines","tag-award","tag-globe","tag-globe-telecom","tag-tecnology"],"_links":{"self":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/posts\/73279","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/comments?post=73279"}],"version-history":[{"count":1,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/posts\/73279\/revisions"}],"predecessor-version":[{"id":73280,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/posts\/73279\/revisions\/73280"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/media\/72884"}],"wp:attachment":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/media?parent=73279"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/categories?post=73279"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/tags?post=73279"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}