{"id":69954,"date":"2025-06-07T08:04:56","date_gmt":"2025-06-07T00:04:56","guid":{"rendered":"http:\/\/www.upgrademag.com\/web\/?p=69954"},"modified":"2025-06-02T08:06:44","modified_gmt":"2025-06-02T00:06:44","slug":"ing-hubs-philippines-emphasizes-people-first-approach-for-talent-retention","status":"publish","type":"post","link":"http:\/\/www.upgrademag.com\/web\/2025\/06\/07\/ing-hubs-philippines-emphasizes-people-first-approach-for-talent-retention\/","title":{"rendered":"ING Hubs Philippines emphasizes people-first approach for talent retention"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>In a competitive industry where employee turnover is common, ING Hubs Philippines stands out by keeping its employees happy, engaged, and loyal. The global capability hub boasts an impressive 8.8% attrition rate, far below the industry average of 30%. The secret? A combination of ING\u2019s signature Orange Culture, a flexible hybrid work model, and a clear trajectory for career advancement. Together, they are creating a workplace that people do not want to leave.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cOur people-first approach is deeply embedded in everything we do. It\u2019s about creating an environment where employees feel empowered to grow, collaborate, and thrive,\u201d shared Hazel Zaide Delos Santos, Country Manager of ING Hubs Philippines.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Why People Stay: Culture and Flexibility as Strategy<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ING Hubs Philippines leans on its Orange Culture \u2013 a globally recognized code of mutual respect that promotes a collaborative, inclusive, and friendly work environment. It\u2019s a culture designed not only to hit performance targets, but also to encourage self-driven employees.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cAt ING Hubs Philippines, we\u2019re encouraged to prioritize our health and family, without compromising our output. That freedom makes all the difference,\u201d Robyn Polancos, a Graduate Trainee turned Customer Journey Expert for Retail Spain, expressed first-hand.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Another key factor contributing to the company\u2019s retention success is its flexible hybrid work setup. At ING Hubs Philippines, employees are equipped with WFH kits, receive a monthly hybrid allowance, and have the freedom to work where they are most productive \u2013 whether at home or in the office.<strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What sets ING Hubs Philippines apart is not just the paycheck \u2013 it\u2019s the benefits package that goes above and beyond. Employees enjoy competitive packages that include a monthly hybrid allowance, insurance health and wellness benefits, supportive spaces (like game zones, nap pods, and lactation rooms), and a competitive retirement plan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Careers, Not Just Jobs: Growth for Every Stage<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Employees at ING Hubs Philippines aren\u2019t just staying longer; they\u2019re growing faster. \u201cYou don\u2019t choose a job when you join ING, you choose a career path,\u201d Wesley de Goede, Finance &amp; People Services Head shared. With a wide range of career development programs tailed for graduates and experts of all levels, the company is building careers with staying power.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This was true for Carla Dionisio, Super Circle Lead, who has experienced firsthand how ING Hubs invests in its people. \u201cI stay with ING Hubs Philippines because it has been an interesting journey.&nbsp; The hub\u2019s accelerated growth brought opportunities to build new teams, build new capabilities with increased complexity,&#8221; Dionisio shared.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Employees are also encouraged to pursue passions and connect over shared interests \u2013 from sustainability to sports to LGBTQIA+ inclusion \u2013 through its People Network Groups (PNG), making sure people feel supported both personally and professionally.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A testament to the way the global capability hub trains and motivates its employees is its impressive growth in both Customer and Employee Experience, which all-in-all brought the company\u2019s Service Experience Index to rise from 3.7 in 2023 to 3.9 (out of 5) in 2024.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The global capability hub remains committed to its goal to future-proof the skillset of its employees through the likes of its FutureSmarts \u2014 ING\u2019s global upskilling program designed to equip employees with critical skills in adaptability, innovation, and results-driven thinking. By the end of 2024, ING Hubs Philippines achieved an impressive 80.8% completion rate for all ING Hubs Philippines employees.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This culture of care and inclusivity has earned ING Hubs Philippines well-deserved recognition three years in the row in the PEZA Hall of Fame \u2013 Outstanding Employer and Prosple\u2019s Top 100 Employees for Fresh Grads where the company ranked third overall.`<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With plans to grow its workforce by over 1,000 more employees in 2025, ING Hubs Philippines is showing that strong talent retention and a modern, hybrid way of working aren\u2019t just buzzwords \u2013 they\u2019re a winning formula.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u201cOur people-first approach is deeply embedded in everything we do. It\u2019s about creating an environment where employees feel empowered to grow, collaborate, and thrive,\u201d shared Hazel Zaide Delos Santos, Country Manager of ING Hubs Philippines.<\/p>\n","protected":false},"author":6,"featured_media":69955,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[7682,96,2727,1656,7003],"class_list":["post-69954","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-headlines","tag-ing-hubs-philippines","tag-technology","tag-technology-adaption","tag-technology-investment","tag-workplace-tips"],"_links":{"self":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/posts\/69954","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/comments?post=69954"}],"version-history":[{"count":1,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/posts\/69954\/revisions"}],"predecessor-version":[{"id":69956,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/posts\/69954\/revisions\/69956"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/media\/69955"}],"wp:attachment":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/media?parent=69954"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/categories?post=69954"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/tags?post=69954"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}