{"id":5874,"date":"2014-06-19T13:30:34","date_gmt":"2014-06-19T05:30:34","guid":{"rendered":"http:\/\/www.upgrademag.com\/web\/?p=5874"},"modified":"2014-08-04T13:32:16","modified_gmt":"2014-08-04T05:32:16","slug":"pldts-network-data-centers-achieves-iso-certification-service-management","status":"publish","type":"post","link":"http:\/\/www.upgrademag.com\/web\/2014\/06\/19\/pldts-network-data-centers-achieves-iso-certification-service-management\/","title":{"rendered":"PLDT’s network of data centers achieves ISO certification for IT service management"},"content":{"rendered":"

Ensuring that its VITRO network of data centers continues to be at par with the world\u2019s best, ePLDT has successfully achieved VITRO\u2019s first certification for the ISO 20000-1:2011 IT Service Management System standard. \u00a0<\/strong><\/p>\n

The certification was recently awarded by AJA Registrars, a renowned certification body accredited by the United Kingdom Accreditation Services (UKAS).<\/p>\n

ISO 20000-1:2011 is the international standard for IT Service Management System, providing service providers with the framework for planning, implementing, and monitoring its service delivery.\u00a0 Through this certification, organizations ensure that they apply best practices in design and delivery to meet service requirements and provide value for their customers.<\/p>\n

\u201cAs an industry leader, it is important for us to not only offer and utilize cutting-edge technology, but also have resilient infrastructures that conform to global standards,\u201d said Eric R. Alberto, ePLDT President and Chief Executive Officer.\u00a0 \u201cWith this certification, we are able to demonstrate that VITRO is truly a world-class data center network.\u201d<\/p>\n

Aside from receiving its first ISO 20000-1:2011, VITRO has also received re-certifications for ISO 14001:2004 Environmental Management System (EMS), ISO 9001:2008 Quality Management System (QMS), and ISO 27001:2005 Information Security Management System (ISMS) standards \u2013 all of which are applied to VITRO\u2019s Pasig, Subic and Cebu locations.\u00a0 VITRO is the first data center in the country to be certified for EMS; its Pasig data center is also the first to be certified for ISO 22301:2012 Business Continuity Management System (BCMS).<\/p>\n

\u201cResiliency and reliability are highly integral to our operations,\u201d shared Nerissa S. Ramos, ePLDT Chief Operating Officer. \u201cThese certifications are thus testaments to our management and key personnel\u2019s unceasing dedication to ensure that we have these key elements to provide true security for the mission-critical data housed within our data center.\u201d<\/p>\n

ePLDT Chief Technology Officer Dave Simon echoed this sentiment, noting the VITRO team\u2019s commitment throughout the long certification process. \u201cThe team came together to evaluate current service management practices, and create a strategic service management delivery plan that provides the best value for our customers,\u201d stressed Simon.<\/p>\n

\u201cISO certifications are a means for organizations to ensure its customers that it employs only the highest standards in its operations,\u201d said Paul Bagatsing, Vice President and General Manager at AJA Registrars, Inc.\u00a0 \u201cHaving successfully achieved recertification for Environmental Management, Quality Management, and Information Security Management, as well as receiving its first IT Service Management System standard certification, VITRO has definitely made its mark as a first-rate data center network.\u201d<\/p>\n

\u201cThe Enterprise Business is more and more becoming a BUSINESS OF TRUST.\u201d stressed Jovy Hernandez, PLDT FVP and PLDT ALPHA Enterprise Head. \u201cAttaining these ISO certifications reflects our commitment to deliver the highest level of service so that our customers in turn will have confidence in entrusting to us their business.\u201d<\/p>\n

VITRO Data Centers are located in key areas across the country and has almost 2,000 total capacity. VITRO provides a range of ICT services and solutions, from colocation and hosting to cloud-based data and information management.<\/p>\n","protected":false},"excerpt":{"rendered":"

Ensuring that its VITRO network of data centers continues to be at par with the world\u2019s best, ePLDT has successfully achieved VITRO\u2019s first certification for the ISO 20000-1:2011 IT Service Management System standard. <\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16,15],"tags":[400,246,1917,380],"class_list":["post-5874","post","type-post","status-publish","format-standard","hentry","category-biz-solutions","category-business","tag-data-center","tag-epldt","tag-iso-certification","tag-pldt-alpha-enterprise"],"_links":{"self":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/posts\/5874","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/comments?post=5874"}],"version-history":[{"count":0,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/posts\/5874\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/media?parent=5874"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/categories?post=5874"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/tags?post=5874"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}