{"id":37529,"date":"2020-01-27T11:59:32","date_gmt":"2020-01-27T03:59:32","guid":{"rendered":"http:\/\/www.upgrademag.com\/web\/?p=37529"},"modified":"2020-01-27T11:59:33","modified_gmt":"2020-01-27T03:59:33","slug":"sykes-caps-off-2019-as-top-bpo-employer-in-ph","status":"publish","type":"post","link":"http:\/\/www.upgrademag.com\/web\/2020\/01\/27\/sykes-caps-off-2019-as-top-bpo-employer-in-ph\/","title":{"rendered":"SYKES caps off 2019 as top BPO employer in PH"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Multinational\u00a0business process outsourcer and industry\u00a0pioneer SYKES cemented its position as the best\u00a0BPO and contact\u00a0center employer in the Philippines by\u00a0ending 2019 with\u00a0a total of nine awards from both local and international award-giving bodies.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">SYKES\u2019 most recent accolade was being named the\u00a0BPO Company of the Year\u00a0by the 2019 Asia Leaders Awards for the second year in a row. The award recognizes and promotes companies committed to driving and improving the business process outsourcing industry in the country. It is dedicated to recognizing world-class skills, thinking, innovation, creativity, and execution across the full spectrum of BPO functions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">One of the awards\u2019 main criteria for judging is the presence of a high-performance work culture and environment that fosters employee engagement and continuous improvement, an aspect which SYKES exemplifies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIn SYKES, we recognize our employees as our greatest assets, and through our various engagement&nbsp;projects, we ensure that they work, learn, and grow not only as employees but as&nbsp;responsible citizens.&nbsp;We are proud to have been able to provide viable alternative employment opportunities to Filipinos and hope to continue making a difference in society,\u201d said John Sneed, SYKES Senior Vice President and General Manager.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Being a multinational contact center company with over 22 years of experience in the local BPO industry, SYKES is the trusted partner of some of the world\u2019s biggest brands and industry leaders. This allows SYKES to provide\u00a0employment opportunities to people from various disciplines and career backgrounds.\u00a0With the company\u2019s emphasis on digital transformation, SYKES has diversified its employment opportunities to include careers inartificial intelligence, data analytics, digital marketing, social media and information technology.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Moreover, SYKES implements a comprehensive talent retention strategy that promotes work-life balance, supports personal and professional growth and encourages employees to get involved in enriching communities.\u00a0This holistic approach to talent retention impressed the awards committee composed of business executives, foreign diplomats, and local government officials.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">SYKES has also been recognized in other notable local and international industry awards and has been named as\u00a0Top Employer of the Year\u00a0by the 10<sup>th<\/sup>AsiaCEO Awards, one of the\u00a0Top Workplaces in Asia\u00a0by the 2019 Asia Corporate Excellence and Sustainability Awards, which also awarded John\u00a0Sneed, Senior Vice President of Area Operations and Shared Services\u00a0as one of the\u00a0Outstanding Leaders in Asia,\u00a0BPO Company of the Year\u00a0by the 2019 South East Asia Business Awards (SEABA), and one of the\u00a0Top 10 IT\/BPM Companies in Cebu\u00a0by the Cebu IT\/BPM Organization (CIB.O).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The 2019 Asia Pacific Stevie Awards,which recognizes innovation in the workplace, also commended SYKES with the\u00a0Silver Winner Award for Innovation in Internal (Corporate) Events\u00a0for its 20<sup>th<\/sup>\u00a0Year Celebration and\u00a0the\u00a0Bronze Winner Award for Excellence in Innovation in Business Product &amp; Service Industries. SYKES received the\u00a0Merit Award for Internal Communication\u00a0from the 17<sup>th<\/sup>\u00a0Philippine Quill Awards, which recognized the company\u2019s efforts to build brand affinity with their employees through the #SYKESer multi-channel brand campaign.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Starting its operations here in 1997, SYKES is the first multinational contact center to operate in the country. It is also the first BPO company in the Philippines to expand operations outside&nbsp;Metro Manila, opening the first contact center in Cebu in 2003. SYKES is a recognized industry leader in exceptional customer care and support. It is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and widely considered to be the top BPO in the Philippines due to its diverse offerings and supportive work environment. Through its recent acquisitions of companies focusing on innovative business services, SYKES expanded its offerings to provide end-to-end business solutions to its clients\u2014from demand generation to self-service support, artificial intelligence and robotic process automation. This move not only puts SYKES at the forefront of digital transformation but it also allows the company to future-proof its enterprise while bolstering the country\u2019s case as the world\u2019s premiere outsourcing destination.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>SYKES\u2019 most recent accolade was being named the BPO Company of the Year by the 2019 Asia Leaders Awards for the second year in a row. The award recognizes and promotes companies committed to driving and improving the business process outsourcing industry in the country.<\/p>\n","protected":false},"author":6,"featured_media":37530,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[917,2757,1508,6984],"class_list":["post-37529","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-headlines","tag-bpo","tag-bpo-industry","tag-business-process-outsourcing","tag-sykes"],"_links":{"self":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/posts\/37529","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/comments?post=37529"}],"version-history":[{"count":0,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/posts\/37529\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/media\/37530"}],"wp:attachment":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/media?parent=37529"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/categories?post=37529"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/tags?post=37529"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}