{"id":36838,"date":"2019-10-18T07:41:14","date_gmt":"2019-10-17T23:41:14","guid":{"rendered":"http:\/\/www.upgrademag.com\/web\/?p=36838"},"modified":"2019-10-18T07:41:16","modified_gmt":"2019-10-17T23:41:16","slug":"zalora-partners-with-fareye-to-enhance-the-customer-shopping-experience","status":"publish","type":"post","link":"http:\/\/www.upgrademag.com\/web\/2019\/10\/18\/zalora-partners-with-fareye-to-enhance-the-customer-shopping-experience\/","title":{"rendered":"ZALORA partners with FarEye to enhance the customer shopping experience"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>ZALORA partnered with FarEye, a SaaS platform for visibility, to improve its logistics operations and help ZALORA achieve cost-effective deliveries. <\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By using the FarEye tool, ZALORA was able to automate logistics processes and refine the delivery operations with complete visibility. FarEye ensures that once parcels are scanned, job orders get created automatically and are sent to delivery executives through an easy-to-use mobile application. It is integrated with ZALORA\u2019s in-house warehouse technology infrastructure and digitized delivery processes including generating run-sheets, and allocating tasks for operations team members, ensuring seamless transportation of products from warehouses and distribution centers to end customers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This\nenables ZALORA customers to get real-time updates on delivery status along with\nthe details of the courier, allowing personalization of deliveries, leading to\nan improved overall <em>Delivery Happiness Score<\/em> and a much reduced <em>Customer\nAnxiety Index<\/em>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Silvia\nThom, ZALORA Group\u2019s Chief Technology Officer shared, \u201cFarEye\u2019s platform is\nflexible, easily configurable, scalable, and future-ready. It\u2019s helping us\nprovide delightful delivery experiences to our customers by making delivery\nprocesses transparent and personalized. FarEye improved the number of\nsuccessful deliveries that we do in a day while reducing overall logistics\nexpenses.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cSoutheast Asia is one of the fastest growing eCommerce markets in the world. As per a recent report, the online retail market in the region is expected to reach $53 billion in 2023. On-time and in good condition deliveries become essential in such a hyper growth market as deliveries are the first brand touchpoint for customers. We see that businesses globally are having a tough time keeping up with the evolving customer expectations. In such a competitive landscape, we are thrilled to partner with Zalora and empower them to achieve exceptional levels of operational efficiencies and provide delightful customer experience,\u201d said Kushal Nahata, CEO &amp; co-founder, FarEye.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">FarEye\nis also enabling Zalora to enhance hub-to-hub logistics operations to ensure\nZALORA Marketplace sellers can receive returned products without any hassle. It\nalso helps create a customer-friendly delivery journey, for example to\nguarantee that in cases of failure during the first delivery attempt, an\napproval process is immediately set-up before the second delivery attempt is\ntriggered. FarEye created intelligent processes, helping ZALORA improve cash\nreconciliation, reduce dependency on paperwork and shrink their carbon\nfootprint.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>By using the FarEye tool, ZALORA was able to automate logistics processes and refine the delivery operations with complete visibility.<\/p>\n","protected":false},"author":6,"featured_media":36839,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[6935,96,2292],"class_list":["post-36838","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-headlines","tag-fareye","tag-technology","tag-zalora"],"_links":{"self":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/posts\/36838","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/comments?post=36838"}],"version-history":[{"count":0,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/posts\/36838\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/media\/36839"}],"wp:attachment":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/media?parent=36838"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/categories?post=36838"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/tags?post=36838"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}