{"id":35580,"date":"2019-06-14T19:23:37","date_gmt":"2019-06-14T11:23:37","guid":{"rendered":"http:\/\/www.upgrademag.com\/web\/?p=35580"},"modified":"2019-06-14T19:23:40","modified_gmt":"2019-06-14T11:23:40","slug":"tech-support-burden-on-younger-generation-results-in-relationship-rifts","status":"publish","type":"post","link":"http:\/\/www.upgrademag.com\/web\/2019\/06\/14\/tech-support-burden-on-younger-generation-results-in-relationship-rifts\/","title":{"rendered":"Tech support burden on younger generation results in relationship rifts"},"content":{"rendered":"\n

Technology has transformed how we live our lives, but it has come at more than just a financial cost for many of us. <\/strong><\/p>\n\n\n\n

A new Kaspersky survey has found that more than a third (35%) of over 55s would struggle with daily technology challenges if it wasn\u2019t for support from their children. Due to this, they are automatically turning to younger family members for all forms of tech support, leading to cries of \u2018Can you just\u2026 fix the internet?\u2019, \u2018\u2026 show me how to upload to the cloud?\u2019 or \u2018\u2026 secure my online banking app?\u2019.<\/p>\n\n\n\n

But at a time when the younger generation is trying to buy houses, have children and advance their careers, the demands from overwhelmed and uninformed family members to provide free technical support can be a step too far. Whilst more than half of millennials (55%) feel duty-bound to provide on-demand tech support to older relatives, a quarter (25%) say that they actively avoid family members who they think will ask for help.<\/p>\n\n\n\n

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With half (52%) of over 55s admitting they are not knowledgeable about tech, four-in-ten (41%) phone their children or other younger family members for remote IT support. An astonishing 18% miss their children\u2019s tech support more than their company when they are not around. And, in their desire to get help from family members, 15% of over 55s have even bribed them for support.<\/p>\n\n\n\n

\u201cNot everyone has grown up with technology \u2013 and the older generation may therefore not feel as comfortable using it as millennials, or tech natives, do. But we want everyone to enjoy the opportunities that technologies can and do bring to our lives \u2013 and we are committed to empowering everyone with the information to do so. The right knowledge will enable users of all ages to conduct their online activities with confidence \u2013 and look forward to what the future could bring,\u201d explains Alexander Moiseev, Chief Business Officer, Kaspersky.<\/p>\n\n\n\n

The over-reliance on millennials to be tech support heroes is affecting family relationships, and even their gifting habits. Nearly a third (30%) avoid buying older family members technology presents, because they know they will be the ones lumbered with having to set it up.<\/p>\n\n\n\n

\u201cThe dramatic rise of technology within our cars, offices and social environments has challenged all generations to continually learn how to benefit from them. Those in the second half of their lives can find the changes overwhelming and often fear being duped, exposed or targeted via them \u2013 and it is often millennials who are forced to come to the rescue. Being armed with knowledge may mean we all feel a little less of an existential crisis and a little more attached to our inner Bill Gates,\u201d adds Kathleen Saxton, psychotherapist.<\/p>\n\n\n\n

Kaspersky is committed to breaking the cycle of \u2018Can you just\u2019 and giving time back to millennials who are having to increasingly provide ongoing tech support for family members, as well as arming the older generation with the tools to help themselves. <\/p>\n\n\n\n

An online survey of 11,000 consumers from 13 different countries with nationally representative quotas for each set for gender, age and region. <\/p>\n\n\n\n

The full \u2018Can you just\u2019 report can be accessed<\/em> here.<\/em><\/a> Kaspersky has also created a series of \u2018Can you just\u2019 guides to empower the older generation, so that millennials can take back control of their lives. They can also be accessed <\/em>here.<\/em><\/a><\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

New Kaspersky survey uncovers the rise of \u2018Can you just\u2019 and the negative impact it\u2019s having on the family unit.<\/p>\n","protected":false},"author":6,"featured_media":35581,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[101,54],"class_list":["post-35580","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-headlines","tag-kaspersky","tag-security"],"_links":{"self":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/posts\/35580","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/comments?post=35580"}],"version-history":[{"count":0,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/posts\/35580\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/media\/35581"}],"wp:attachment":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/media?parent=35580"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/categories?post=35580"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/tags?post=35580"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}