{"id":34297,"date":"2019-01-31T19:26:38","date_gmt":"2019-01-31T11:26:38","guid":{"rendered":"http:\/\/www.upgrademag.com\/web\/?p=34297"},"modified":"2019-01-31T19:26:40","modified_gmt":"2019-01-31T11:26:40","slug":"agoda-partners-with-dimension-data-to-deploy-genesys-pureengage","status":"publish","type":"post","link":"http:\/\/www.upgrademag.com\/web\/2019\/01\/31\/agoda-partners-with-dimension-data-to-deploy-genesys-pureengage\/","title":{"rendered":"Agoda partners with Dimension Data to deploy Genesys PureEngage"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><a href=\"http:\/\/www2.dimensiondata.com\/\"><strong>Dimension Data<\/strong><\/a><strong> (Thailand), a global technology integrator and managed services provider, announced its collaboration with <\/strong><a href=\"http:\/\/www.agoda.com\"><strong>Agoda<\/strong><\/a><strong>, one of the world\u2019s fastest growing online travel agents (OTA). Agoda is working with Dimension Data to implement a technology platform from <\/strong><a href=\"https:\/\/www.genesys.com\/\"><strong>Genesys<\/strong><\/a><strong>, a leader in <\/strong><a href=\"http:\/\/www.genesys.com\/solutions\/customer-engagement\"><strong>omnichannel customer experience<\/strong><\/a><strong> and <\/strong><a href=\"http:\/\/www.genesys.com\/omnichannel\/contact-center-modernization\"><strong>contact center solutions<\/strong><\/a><strong>. The omnichannel capabilities of <\/strong><a href=\"https:\/\/www.genesys.com\/platform\/pureengage\"><strong>Genesys PureEngage<\/strong><\/a><strong> will enable Agoda to enhance the experience it delivers to customers.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a>As an OTA, it is imperative for Agoda\nto have the ability to communicate with its customers across all communications\nchannels possible. In today\u2019s world of countless social media and messaging\nplatforms and with new methods being introduced all the time, this could become\na challenge. With that in mind, Agoda selected the industry leading <\/a>omnichannel customer engagement and employee collaboration solution, PureEngage.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To implement PureEngage, Agoda chose\nDimension Data because of its consulting services skills, technical\ncapabilities, global reach and wide support footprint. Dimension Data is\nworking with Agoda as a partner, understanding the need to take customer\nengagement and satisfaction to the next level. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Recently, Dimension Data and Agoda completed the first phase of\nthe Genesys implementation relating to email and voice communications. Now that\nAgoda has a stable and efficient system to handle the high volume of voice and\nemail customer interactions, Dimension Data and Agoda are concentrating on\nintegrating the Genesys instant messaging application solution. Once completed,\nDimension Data will continue to work with Agoda, offering support to ensure the\nGenesys solution is performing at its peak and assisting with any requirements\nto scale, upgrade, or adapt the system. As new capabilities are being added seamlessly\nwithout interruption of services, customers will only notice a more enriching\nexperience as they can communicate with Agoda on almost any platform they wish,\nresulting in increased brand loyalty and new customers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cHere at Dimension Data Thailand, we are excited to partner with Agoda to implement Genesys PureEngage. With this state-of-the-art system and Dimension Data\u2019s support, Agoda can build sustainable relationships with their customers through improved communications using the latest technology available. Technology is constantly changing, and we are honored to help Agoda stay up to date and available to their customers across multiple methods of communications,\u201d said Sutas Kongdumrongkiat, CEO, Dimension Data (Thailand) Limited.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To implement PureEngage, Agoda chose Dimension Data because of its consulting services skills, technical capabilities, global reach and wide support footprint. <\/p>\n","protected":false},"author":6,"featured_media":33756,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[1457,96],"class_list":["post-34297","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-headlines","tag-agoda","tag-technology"],"_links":{"self":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/posts\/34297","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/comments?post=34297"}],"version-history":[{"count":0,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/posts\/34297\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/media\/33756"}],"wp:attachment":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/media?parent=34297"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/categories?post=34297"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/tags?post=34297"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}