{"id":23502,"date":"2016-07-27T16:46:26","date_gmt":"2016-07-27T08:46:26","guid":{"rendered":"http:\/\/www.upgrademag.com\/web\/?p=23502"},"modified":"2016-07-27T16:46:26","modified_gmt":"2016-07-27T08:46:26","slug":"fujitsu-philippines-aspect-software-collaborate-offer-cloud-based-workforce-management-system","status":"publish","type":"post","link":"http:\/\/www.upgrademag.com\/web\/2016\/07\/27\/fujitsu-philippines-aspect-software-collaborate-offer-cloud-based-workforce-management-system\/","title":{"rendered":"Fujitsu Philippines, Aspect Software collaborate to offer cloud-based workforce management system"},"content":{"rendered":"

Fujitsu Philippines has joined hands with Aspect Software to integrate its Workforce Management solution on the cloud.<\/strong><\/p>\n

The partnership with Aspect Software\u2014a provider of integrated consumer engagement, workforce optimization and self-service solutions\u2014will enable companies specifically contact centers to optimize their operations and meet customer demands without setting up an on-premise platform.<\/p>\n

Since manpower accounts for the bulk of a contact center\u2019s expenses, Aspect Software believes that contact centers need to manage dynamic workloads and staffing requirements across multiple skills, channels and sites. The efficient utilization of these resources will go a long way in optimizing business processes and empowering customers.<\/p>\n

\u201cThe Philippines, being one of the contact center hubs in the world, is a rapid growth market for workforce management and can be optimized through a robust cloud-based platform. Aspect and Fujitsu are excited to support contact center companies with the right tools needed in expanding their business,\u201d says Sanjay Gupta, Head of Aspect\u2019s Cloud Business in the Asia Pacific of Aspect Software.<\/p>\n

With the new partnership in place, customers will be able to enjoy a complete end-to-end cloud portfolio solution, enabling Aspect Software\u2019s Workforce Management platform to be best delivered by a robust cloud solution to help them drive instant value and boost employee productivity.<\/p>\n

\u201cWe are pleased to partner with one of the leading Information and Communication Technology service providers in the Philippines and offer through their Fujitsu Cloud Services, a robust and reliable Workforce Force Management solution,\u201d says Richard Loberas, Head of Sales, ASEAN & Korea of Aspect Software.<\/p>\n

The cloud-based Workforce Management solution hosts a myriad of features that include an intuitive dashboard-based UI; a centralized visibility into employee characteristics, preferences, schedules and performance; sophisticated forecasting algorithms that support multiple business objectives; and a simplified management of workforces across multiple sites and outsourced locations, among others.<\/p>\n

Furthermore, operating the Workforce Management system in the cloud gives customers the ability to convert capital expenditures to operating expenditures; rapid scalability; elimination of software and hardware maintenance; and the lowest possible total cost of ownership.<\/p>\n

According to Raul \u201cCricket\u201d Santiago III, president of Fujitsu Philippines, Fujitsu is privileged to run Aspect Software\u2019s Workforce Management because \u201cit is one of the major steps in achieving a more hyper-connected society.\u201d<\/p>\n

He adds, \u201cOur cloud solutions are the very foundation of our digital services, delivered in such a way that meet customers\u2019 demands for business agility, optimum security and data regulation. This is why we are glad that a company as trailblazing as Aspect Software engaged with us\u2014this proves our track record of offering new ways to innovate and modernize businesses the way they foresee it. Together, we can help contact centers maximize their value.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

Fujitsu Philippines has joined hands with Aspect Software to integrate its Workforce Management solution on the cloud. The partnership with Aspect Software\u2014a provider of integrated consumer engagement, workforce optimization and self-service solutions\u2014will enable companies specifically contact centers to optimize their operations and meet customer demands without setting up an on-premise platform. Since manpower accounts for […]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[1452,148,460,4627],"class_list":["post-23502","post","type-post","status-publish","format-standard","hentry","category-software","tag-aspect-software","tag-cloud-computing","tag-fujitsu","tag-workforce-management"],"_links":{"self":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/posts\/23502","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/comments?post=23502"}],"version-history":[{"count":0,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/posts\/23502\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/media?parent=23502"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/categories?post=23502"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.upgrademag.com\/web\/wp-json\/wp\/v2\/tags?post=23502"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}